Sales, Growth

1 settimana fa

Roma, Italia Let's See Italy Tempo pieno

Gratuito con email o Google

Salva questo lavoro e mantieni la tua ricerca organizzata

Crea un account gratuito per salvare lavori, creare avvisi e tornare a questa inserzione dalla tua dashboard.

Salva lavoro Salva e crea avviso

Gratuito con email o Google

About Us
Lets See Italy is one of the fastest-growing tour operators in Rome. We are now entering our next phase of growth — scaling our full tour portfolio (food tours, cooking classes, night tours, and more) while elevating customer experience, guide performance, and global distribution. The Role We are looking for a Head of Revenue & Experience to take ownership of our tour performance end-to-end. This is a high-impact leadership role focused on filling tours, improving customer experience, and driving revenue growth across all products — not just our flagship tours. You will work directly with the Founder and Gereral Manager and have full visibility into the business, with the autonomy to build systems, improve performance, and scale operations.

Key Responsibilities
Revenue Growth & Tour Performance
- Own weekly/monthly revenue targets across all tours
- Increase fill rates for underperforming tours (food tours, cooking classes, night tours)
- Optimize pricing, packaging, and scheduling OTA & Distribution Management
- Manage and optimize listings on platforms like GetYourGuide, Viator, and Airbnb Experiences
- Improve ranking, conversion rates, and visibility
- Analyze performance data and implement growth strategies Customer Experience & Reviews
- Monitor and respond to customer reviews across all platforms
- Identify trends and implement improvements to increase ratings and satisfaction
- Maintain a consistent 5-star experience standard Guide Performance Management
- Evaluate and manage tour guides based on reviews and performance metrics
- Implement training, feedback systems, and performance standards
- Ensure consistency in delivery and upselling opportunities Sales & Partnerships
- Manage inbound inquiries from hotels, travel agents, and partners
- Build and grow B2B relationships and partnerships
- Develop influencer and collaboration outreach strategies Conversion & Cross-Selling
- Improve website and post-booking upsell flows
- Work with marketing and ads team to increase conversion rates
- Maximize revenue per customer Requirements:
- 2+ years experience in tourism, hospitality, travel tech, or related fields
- Experience with OTAs (GetYourGuide, Viator, etc.) strongly preferred
- Proven track record in revenue growth, operations, or commercial roles
- Strong analytical and problem-solving skills
- Experience managing people (guides, teams, or partners)
- Highly organized, proactive, and results-driven What We’re Looking For
- Someone who thinks like an owner and takes full responsibility for outcomes
- Comfortable working across operations, sales, and marketing
- Data-driven decision maker who can also execute quickly
- Passion for travel, hospitality, and creating great customer experiences Compensation
- Competitive salary (based on experience)
- Performance-based bonuses tied to revenue growth and KPIs
- Opportunity to grow into a senior leadership role Why Join Us
- Be part of a fast-growing tour company in one of the world’s top destinations
- Work directly with founders and have real impact on business growth
- Build and lead a key function within the company
- Opportunity to scale a brand with strong momentum

How to Apply
Please submit your resume along with a brief note explaining:
- Your experience with tour operations, OTAs, or hospitality
- A specific example of how you increased revenue or improved performance in a previous role Pay: €1,400.00
- €1,800.00 per month Work

Location:
In person

Sales, Growth

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a Roma

Offerte simili

Americhe

Europa

Asia / Oceania

Africa

Sales, Growth

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a Roma

Offerte simili