Seconda Governante

Welcome to the sacred sanctuary on the doorstep of Venice, San Clemente Palace Kempinski Venice - the stately resort immerses guests in 900-year-old landmark in drama, glamour, and heritage of Renaissance with a series of beautifully restored monastery buildings, 12th century chapel, and nearly 15 acres of ancient gardens boasting breathtaking views of the city while featuring a meticulously decorated 196 rooms and suites including the largest and most exclusive suite in Venice.

Annual art installations rotate around the property surrounding the Venice Biennale, its interiors artfully blend contemporary style and Renaissance-era drama, with lofty six-meter ceilings, broad corridors, grand staircases, and intricate details like Terrazzo flooring, silk-wrapped walls, Murano chandeliers are making the hotel one of Europe’s best art exhibition hotels.

Serenity flows at the hotel’s holistic Spa centre, The Merchant of Venice Spa, featuring a heated outdoor swimming pool, tennis court, jogging trails, pitch & putt golf course, and a comprehensive kids club for ultimate retreat.

The hotel’s proximity to San Marco Square, outstanding culinary options from a rich selection of Italian cuisine and its unique combination of events space invites guests for unforgettable moments.

For **2025** season - from end March to end October we are looking for talented people to join our Team.

**JOB TITLE** : Seconda Governate | Housekeeping Supervisor

**DEPARTMEN**T : Housekeeping

**REPORTS TO** : Housekeeper Manager

**NATIONALITY**: Eligible for a working permit in Italy

**EDUCATION**: Equivalent to a high school graduate.

**EXPERIENCE**: To fill the position, one of the following is required:

- 2 to 3 years experience in a supervisory position in housekeeping department
- Preferably in a 5 star hotel.

**LANGUAGE**: Ability to work and communicate in a multinational environment:

- Italian - excellent oral and written skills
- English - oral and written skills
- Additional language - beneficial
- Building teamwork
- Developing others
- Problem solving and decision making
- Motivating others

**TECHNICAL COMPETENCIES**: Computer literacy adapted to the field of training:

- Knowledge and Skills on Cleaning techniques
- Knowledge on cleaning products, equipment and machine
- Knowledge on housekeeping procedures and standards
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Building Teamwork
- Developing others
- Motivating others
- Planning and organizing
- Problem solving and decision making

SCOPE

The incumbent in this position is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. They assist the Housekeeper Manager in the planning of the department.

**OVERALL OBJECTIVES**

The job of Seconda Governante | Housekeeping Supervisor is executed satisfactorily when:

- Hygiene standards are strictly monitored and followed
- LQA (Leading Quality Assurance) audit results are 85% and above
- CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above
- ESS (Employee Satisfaction Survey) results are 75% and above

**MAIN RESPONSIBILITIES**
- Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
- Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required.. If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.
- Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues. It may be the confirmation of room status to the repair work to be done.
- When needed, assist the Housekeeper Manager in the recruitment, management of performance, identification of training need, development of training plan and implementation of training.
- Conduct monthly training sessions with existing employees in order to meet the identified training needs.
- Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
- Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
- Assist the Housekeeper Manager in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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