Assistant Boutique Manager

Codice di riferimento: 91170**Assistant Boutique Manager - The Mall**:

- Leccio, 52, IT- PermanentThe Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

The Assistant Boutique Manager is responsible of supporting the Boutique Manager in leading all the activities to achieve business objectives and to build a client centric culture. He/She will be an inspiring co-leader with high passion in networking and community building. At Chloé, the Assistant Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market, especially engaging with national and international clients in Leccio.

**Responsibilities**:
Business Performance & Operations
- Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
- Analyze performance to identify business needs and support the Boutique Manager in turning them into individual actions and objectives
- Co-lead the team to successfully implement and achieve business growth in new retail channels
- Ensure operations comply with company policy while consistently improving the functioning of the store.
- Maintain boutique image according to the brand’s standards
- Build and maintain strong collaboration with stakeholders as well as office team

Client Experience & Development
- Playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided
- With the Boutique Manager, lead the team to host clients with the ability to establish strong relationships
- Execute service excellence to increase client satisfaction and retain customer loyalty
- Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience

People Development
- Support the Boutique Manager to identify and recruit new talents, compose and retain a high performing team
- Lead by example demonstrating passion towards Chloé, know our brand’s products, mission and value
- Conduct in-store training, coaching and daily briefs
- Support the Boutique Manager in building individual objectives and development plans
- Oversee annual review process for boutique staff, assess team and individual performances

**Profile**:

- 4-5 years of boutique experience or equivalent
- Fluent Italian and English and ideally one more relevant tourist language
- Strong entrepreneurial spirit, leadership skills and sales skills
- Excellent communicator who is passionate in building relationship and networking, with strong social skills
- Ability to positively lead, coach and develop talents / team members from different backgrounds
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business