Delivery Station Manager

2 settimane fa

Milano, Italia Amazon Italia Transport Srl A tempo pieno

+5 years’ direct management experience, comprising both a salaried workforce, hourly and agency strong workforce, in a logistics, manufacturing, engineering, production or distribution environment
- Experience with planning, performance metrics, process improvement, and lean techniques
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations
- Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
- Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays
- Excellent communication skills (including local language and English, written and verbal)
- Must have degree level, ideally gained in Engineering, Operations or related logistics field
- Experience managing third party resources on a regional/national scale
- Experience managing contingent workforce in a business with peak seasons

Job summary

As the Site Leader, you will lead a team comprising Operations Managers, Shift Managers, Operations Supervisors and Operations Assistants, coaching and mentoring the team to ensure that performance objectives are met, building positive employee relations and bench strength for the organization. Being successful in this role means you will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best-practice sharing.

*Responsibilities:*
- Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
- Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
- Presenting operational metrics regularly to the senior leadership team
- Problem-solves for closing gaps between performance and goals
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
- Lean manufacturing/six sigma Certification

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