Delivery Station Customer Service Associate, Delivery Station Liaison

Delivery Station Customer Service Associate, Delivery Station LiaisonJob ID: | Amazon Japan G.K. - A43Amazon????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Amazon?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Location?????????????????Tokyo Koto Delivery StationKey Job ResponsibilitiesCommunicating with customers directly in-person, in addition to communicating via phone and emailEmpathizing with and prioritizing customer needsUpholding company values and respecting every customerResolving issues and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing grammatically correct, concise, and accurate written responses to customer issuesApproaching problems logically and with good judgment to ensure the appropriate customer outcomeMaking quick and effective decisions on behalf of the customerWorking in a full-time shift schedule (9:00 am to 9:00 pm, 8 hour/day, 40 hour/week)Carry, lift, push and pull up to 49 pounds (22.2 kg)Work in an environment where the noise level varies and can be loud (hearing protection will be provided)Work in an environment where the temperature may vary due to outside weather conditions and is not controlledAbility to perform the above tasks with or without reasonable accommodationAday in the LifeAmazon??????????????????????????????????(???????????)?1???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Amazon??????????????????????????????????You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates.As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance.Where a customer needs to reschedule a delivery, you'll be informing our delivery partners.Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.About the Team??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Within Customer Service there are opportunities in process improvement, customer experience, data analysis and customer retention.We support self-service channels to offer expert insights into our customers' most complex issues.Preferred Qualifications4??????????????????????????????????????????????????????????????????????????????????(KPI)????????????????????????????·???????????????????Bachelor Degree or equivalent work-related experienceProficiency in verbal and written communication skills for language required for the positionExperience in understanding performance metrics and developing them to measure progress against key performance indicatorsExperience working on a merchandising/brand ambassador team for a nationally recognized consumer brandAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr