Delivery Station Customer Service Associate, Delivery Station Liaison...

Delivery Station Customer Service Associate, Delivery Station Liaison Job ID: ******* | Amazon Japan G.K. - A43Amazon????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Amazon?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Location?????????????????Tokyo Koto Delivery StationKey Job Responsibilities- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working in a full-time shift schedule (9:00 am to 9:00 pm, 8 hour/day, 40 hour/week)- Carry, lift, push and pull up to 49 pounds (22.2 kg)- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled- Ability to perform the above tasks with or without reasonable accommodationAday in the LifeAmazon??????????????????????????????????(???????????)?1???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Amazon??????????????????????????????????You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates.As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance.Where a customer needs to reschedule a delivery, you'll be informing our delivery partners.Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.About the Team??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Within Customer Service there are opportunities in process improvement, customer experience, data analysis and customer retention.We support self-service channels to offer expert insights into our customers' most complex issues.Preferred Qualifications- 4??????????????????- ??????????????????????????????- ??????????????????????????????????(KPI)???????- ?????????????????????·???????????????????- Bachelor Degree or equivalent work-related experience- Proficiency in verbal and written communication skills for language required for the position- Experience in understanding performance metrics and developing them to measure progress against key performance indicators- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brandAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr