Service PMO Manager

**Description**

**Embrace Diversity and Innovation**

Hitachi Energy's Grid & Power Quality Solutions and Service global product group is a world-leading provider of grid connections and power quality solutions that enable our customers to build a more sustainable, flexible and secure energy system. We leverage our long-standing technology leadership, vast integration expertise, huge installed base and global footprint to provide our customers with life-cycle value solutions at the lowest risk. Our customers are in the utility, renewables, industry, transportation, data centers and infrastructure sectors.

Our business in Europe has more than 1,000 skilled professionals focused on critical areas of expertise and is present in 16 countries.

At Grid & Power Quality Solutions and Service business in Europe (HBUEU), diversity drives our culture of innovation and collaboration. Our leading technology and strong market position enable us to achieve growth targets in the energy transition across current and growing market segments such as hydrogen, data centers and e-mobility.

Join Our Team

Supervise a team of Service Project Managers and contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high-quality, cost effective service offerings, solutions and projects (e.g. field service, repair) for customers. Drive Service achievements through effective planning and allocation of resources in accordance with standard processes, procedures and safety guidelines

**How you’ll make an impact**
- Ensure planning and execution of various Service activities carried out both off and on site. Drives and monitors Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
- Allocate, drives and monitors work to projects based on order content, delivery time, competencies and workload. Effectively utilizes available resources through proper planning and scheduling to meet delivery targets (e.g. OTD, response time, ordered service offerings, update of installed based data).
- Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect subordinates. Improves service availability, provides training and develops capabilities and competencies.
- Ensure work assignments are accurately classified as warrantee or non-warrantee status. Ensures that materials and components to feed Service delivery are provided optimizing cost, stock and timing.
- Collaborate within local service units and with other Service teams to promote One Hitachi approach towards customers. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)). Drives continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team.
- Ensure compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety.

**Your Background**
- Bachelor’s Degree/Master’s Degree in Electrical/Energy/Mechanical Engineering or similar field.
- 5/10 years of relevant previous work experience
- Previous experience in managing people
- Strong interpersonal and communication skills
- Good analytical abilities, organization skills and multitasking capabilities
- Excellent teamwork and problem-solving skills
- Proficiency in both written and spoken English and Italian

**More about us**

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.