Customer Service – Field Service Sales, Italia

Your activities

• Managing all activities related to customer orders, ensuring professional and competent service throughout all post-order phases, and provide support for expediting activities, guaranteeing correct documentation and customer satisfaction
• Manage customer orders through standard processes, liaising with customers and factories to ensure satisfaction and compliance with deadlines
• Identify customer needs and provide support during post-order phases and delivery issues
• Manage post-order activities for workshop collection and prepare shipping documentation for the logistics department
• Handle and monitor quotations and orders to packaging and transportation suppliers
• Organize the collection of goods in the workshop according to the project schedule
• Prepare all necessary documentation for expediting, customs, certificates of origin/declarations and packing lists
• Ensure all documents and orders are correctly recorded and updated in the ERP system
• Monitor buying and selling prices to maximize margin, keeping clear records in the management system
• Apply standard operating procedures and company best practices
• Collaborate with the team to achieve departmental and company objectives
• Collaborate with technical and quality departments to manage and verify documentation related to certifications, inspections and testing
• Maintain a high level of attention to detail in managing orders, delivery times and documentation, minimizing the risk of errors and ensuring the highest quality of service
• Clarify order details, pricing, and margin considerations in coordination with Internal Sales, the Area Sales Manager, and the Package Vendor Team Leader
• Support the customer during post-sales phases for all activities related to certifications and testing, acting as an internal reference for resolving management issues and ensuring compliance with order requirements
• Collaborate with the Area Sales Manager and Team Leader Package Vendor on additional projects and assignments as required
• Investigate and resolve customer issues and queries, ensuring expectations are met or exceeded
• Maintaining the highest levels of customer service and represents WIKA in a professional, credible, and sincere manner

Your profile

• Commercial, administrative or logistics diploma or bachelor's degree and 2+ years of experience
• Language Skills: English (written and oral) B2 level as a minimum
• Effective communication (listening, clarity, information management) and strong priority management skills
• Aptitude for administrative discussions, proactivity and problem solving
• Interest in frequent interactions with customers, business partners and colleagues
• Willingness to occasionally travel in Italy and also to other countries in Europe (typically France, Spain, Germany and Poland)
• Written and verbal communication skills, able to effectively transfer and interpret written and oral requests and requirements

Benefits:

• Work-life integration
• Employee discounts
• Attractive remuneration system
• Flexible working hours
• Good development opportunities
• Health initiatives
• Mobile working

The WIKA Group is among the world leaders in measurement technology with its products and services. With excellent sensing solutions, we enable safe, efficient and sustainable processes. And this for more than 75 years. More than 11,000 employees are currently committed towards this end.

Together we meet the megatrends of demographic change, digitalisation and sustainability. This brings with it challenges, and many opportunities. Innovation and growth arise from new perspectives and ideas. What are yours? Join us on the way to a better future.

Apply now