Customer Supply Coordinator

bioMérieux Italia S.p.A.

Customer supply coordinator

We are looking for **Sales administration coordinator **to join our supply chain team in our Italian subsidiary, in Florence.

**Responsibilities**:
**Your main commitment** will be to ensure that we deliver our customers (hospitals, laboratories, industrials) on-time and in-full, matching also any specific need they may have related to their orders.

As a coordinator, you will have extended responsibilities on team coordination, change anticipation, continuous improvement actions, issues mitigation, with leadership and in interaction with other key functions of the subsidiary (Sales, marketing, finance, etc )
**More specifically, you will contribute to the following topics**:

- **
Customer orders efficient management**:

- After orders are registered by our Shared Service Center, you will make sure all unclear/rejected orders are corrected, by interacting with other internal departments, and customers
- In case of specific wish from the customer, you will make this we are able to meet this promise and will do the necessary corrections to process the order correctly
- Co-lead the weekly allocations process, for products in back-order situation, in partnership with marketing and sales Handle specific situations like allocations, when products are in stock-out
- Mitigate impacts to customers in case of issues on the chain, coordinating other functions like Sales, Marketing, and Finance to achieve best efficiency of our deliveries.
- Customer master data: Creation and update in our system, of customer related data, to avoid any mismatch that could cause delays in delivery
- **
Customer calls and mails management**:
- **
Customer complaints**:

- You will be in charge of registering the complaints in our system (SAP), using dedicated templates
- Overall management of credit notes in relation to Supply Chain area
- Identify areas of improvement to reduce number of complaints, and activating action plans to correct issues
- **
Performance indicators**:

- You will support the collection and compilation of some Key Performance indicators, on a monthly basis
- **
Continuous improvement** initiative to constantly improve the reliability and quality of our customer promise
- By participating in meetings with customers, key users, SSC or Subs to implement new processes or solve recurring issues.
- Anticipate changes / non-routine events and coordinate the team members to efficiently address novelties
- By updating our quality procedures when required
- **Customer supply team animation and coordination**, for optimized efficiency.
- Finally, as part of our Adriatic cluster, you will also be slightly involved to support some similar topics for our Greek subsidiary and our distributors located in various countries.
**Education and experience**
- University Degree
- Several years of experience in customer service, or in a customer-facing position
**Competencies required**:

- Good command of English, working on a daily basis with teams located in various European countries
- Tools: Excellent knowledge of Outlook or equivalent mailbox. Good knowledge of Excel, PowerPoint, Word.
- Ability to lead team members towards continuous improvement, and maintaining a positive team-spirit
- Knowledge of SAP is a significant plus for the position.
- High rigor and precision
**Soft skills**:

- Ability to multi-task and efficiently manage time.
- Ability to work under pressure, in a quick and demanding environment
- Strong customer service mindset : customer-satisfaction driven
- Collaborative. Able and keen to work within a team
- Strong proactive communication skills (with customers, and within team)
- Action-oriented, issue-solving, and driven to deliver. Focused on delivering best possible results for the organization, and showing determination, resourcefulness and a sense of purpose in achieving this
- Curious and willing to learn. An inquisitive, open-minded type, who seeks out new ways to support the development of the organization
**Travels**:

- Occasional customer visits in Italy (3 times a year)
- Possible yearly travel to corporate headquarters in Lyon, France, or to our subsidiary in Greece.

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily as