Claims Management

2 settimane fa

Trieste, Italia HHLA PLT Italy S.r.l. A tempo pieno

**Claims Management**:
Trieste, Via degli Alti Forni snc.

HHLA PLT Italy S.r.l.

**Purpose of the job**

This role will manage a diverse portfolio of claims, either to third party (such as trailers/containers/cargo) and to Company equipment (if involved with third party), ensuring efficient and fair resolution while delivering exceptional service to clients and stakeholders.

**Summary of responsibilities**:
Collaborate closely with operations, shift Leaders, Sales/Commercial to perform:

- Analyses and applies policy coverage accurately to all assigned claims
- Investigate properly the assigned claims
- Acquire relevant documentation that may need as support of the claim (e.g. interchange, CCTV/mails)
- Negotiates and settles claims proactively in accordance with Company guidelines and best practices
- Reserves claims accurately in accordance with Company guidelines and best practices
- Ensures that Company service standards are upheld
- Maintains data accuracy with clear archive
- Evaluate costs involved and eventual repair with external vendor or perfomed by our staff
- Manage external vendor with relative quotations and relative invoice/s
- Authorises claim payments and reserves within agreed claims handling authority as per Company policy
- Optimize processes and tools (e.g. TOS, operators engagement) to handle claims in an efficient way, elaborating meaningful reporting on claims managed
- Provide support as required by other members of other departments and fully participate in individual and shared project work
- Communicate, coordinate and cooperate with all parties involved (departments, insurance companies if required)

**Education & Experience**:

- Post-diploma education in logistics
- +3 years previous experience in similar role

**Technical Skills & Knowledge Required**:

- Knowledge of operations processes
- Knowledge of insurances legal and contractual framework

**Behavioral Competences Required**:

- Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines
- Ability to think analytically and strategically
- Advanced customer focus
- Exercise sound judgment and decision making
- Work effectively as part of a team
- Have high standard for communication with Customers

**Language Requirements**:

- Fluent spoken and written English is a must

As an international logistics company with its roots in Hamburg, HHLA stands for cosmopolitanism and tolerance. We are convinced of the advantages of different perspectives, experiences and competences. Our aim is to create a working environment in which humanity, mutual respect and appreciation are the basis for the actions of all employees.

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