Customer Success Manager

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU

**What we're looking for**:**
What we're looking for**:
You love working with customers and technology. You have experience in Customer Success Management for SaaS customer implementations. You excel at solving problems and collaborating with different cross-functional teams.

If you also have excellent communication and presentation skills, we’d love to speak with you

**Position Overview**:
The Senior Customer Success Manager (CSM) will work with the growing number of Citrix SaaS Clients to handle the customer and/or partner relationship through their entire Citrix SaaS Customer Lifecycle. Citrix Customer Success Managers act as an advisor for product and strategic decisions; providing thought leadership and meaningful recommendations to ensure customers take full advantage of the Citrix SaaS service portfolio and product capabilities.

You understand that building customer/partner relationships is both an art and a science, demonstrating industry-proven product adoption methodologies to influence and drive behaviour change. Your ultimate goal is to ensure your customers are actively using, growing and renewing their portfolio of Citrix products and services. You’ll do this by focusing on success planning, adoption and expansion management strategies, driving towards key business outcomes as your customer’s strategic advisor.

Our Customer Success team is responsible for the successful adoption and retention of all our SaaS products, including Workspace, Apps and Desktops, Networking, Content & Collaboration, and Endpoint Management. In this role, you will set customers on the right path for their solution implementations, and work with other Citrix teams to align to the customer’s business objectives.

**Role Responsibilities**- Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding user-centric design, and providing technical expertise related to Citrix products and the customer's technology environment.
- Responsible for contributing directly to Citrix product line and delivering on key organizational metrics.
- Analyze and assess sophisticated processes and systems of customer's business to ensure solution will meet the needs of the end users.
- Lead stakeholder engagement and organizational readiness program, leadership alignment, change impact analysis, education, communications, product adoption, and active use.
- Advise customers on business process improvements based on best practices, business knowledge, and insight into current vs. future state product capabilities.
- Participate in the sales cycle as needed to gather requirements, formulate delivery approach, and develop a proposal/post-sale engagement plan.
- Create customer adoption benchmarks and forecasts based on defined business use cases.

**Basic Qualifications**
- Requires advanced knowledge of job area obtained through advanced education combined with experience. May have practical knowledge of project management.
- Requires a University Degree or equivalent experience or a Master’s degree with some industry experience; or a PhD without experience.
- Professional knowledge of cloud service providers including AWS Azure and Google Cloud Platform apps, desktops, data and communications on any device, over any network and cloud.
- An excellent customer service attitude and the ability to interact in a professional manner are required.

**Preferred Qualifications**
- Experience in Customer Success management with a proven track record of successful delivery of SaaS customer implementations
- Strong understanding of Cloud subscription model
- Excellent communication skills, including presentations and written documents.
- Professionalism and confidence to work closely with, and advise, senior executives.
- Ability to work both independently and collaboratively, think creatively and tackling challenges, and proactively solve problems to successfully deliver projects.
- Fluent in Italian and English.

**What you’re looking for**:
Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

**Functional Area**:
Customer Success Management
**About us**:
Citrix is a cloud company that enables mobile workst