Assistant Hotel Manager Rome

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditionaland neither are our support offices. We're open-minded, with kind hearts and global minds.

**purpose**

As an assistant hotel manager, you work closely together with the hotel manager to ensure the true citizenM experience is felt by our guests and our fellow employees. You will take the lead with the hotel team by driving citizenM standards and practices, overseeing the development of the team, and working in the absence of the hotel manager.

You will be joining our first Italian hotel, coming soon

**ensure guest satisfaction**
You will:

- welcome our guests and help them check in and check out at the kiosks
- maintain the hotel environment to ensure a clean and comfortable experience
- know the places to shop, eat, drink, club and generally experience the best the city has to offer
- handle reservations and process administrative matters
- work with our Hotel Management System
- manage daily SocietyM meeting rooms and functions where applicable

**stewardship**
You will:

- lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
- ensure a sound understanding of citizenM brand values
- coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
- demonstrate excellent problem analysis skills and decision making
- create shift schedules, ensure adequate cover at all times, and assign daily tasks
- be responsible for your own personal planning and work organization
- ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety

**food and beverage**
You will:

- work with the team to serve our guest canteenM
- work with Point of Sale system
- demonstrate exceptional product knowledge of canteenM and guarantee quality
- manage daily f&b revenue targets and drive commitment to monthly results

**maximize revenue opportunities**
You will:

- seek opportunities to generate revenue while providing added value to our guests
- coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
- report daily hotel revenue and be responsible for the handling of cash

**cost control**
You will:

- manage the purchasing of all food and beverage items and hotel operating equipment
- manage stock in line with fluctuating levels of business, minimizing waste
- ensure the respect for the property in which you work

**You**
- are fluent in English, the Italian language is plus
- can multi-task
- do not need specific hotel experience but need to have 2 years or more managerial / coaching experience
- are a team player
- love to meet and greet different people
- are passionate about the things you’re doing

**We...**
- offer you a mobile job, never dull or standard
- offer you a special training program and a personal development plan
- reward you for good performance
- give you an exclusive citizenM outfit

**Your shift**:
Full-time, with an understanding that the management of the team and hotel operations require flexibility regarding rotations of working time

**Location**:
This position will be based at the upcoming new citizenM hotel in Rome.

AS
MS
Li-onsite
- This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully. You may be assigned other tasks that are not outlined in this job description that you will be required to perform as part of your regular job duties._