Ticketing Manager

To manage the allocation, collation and distribution of event tickets, provide final reconciliation of inventory.
We will have roles starting throughout 2025. These will be contract roles until March 2026.
**Key Responsibilities**:
Assist Senior Management in the setup of an effective ticket management system appropriate to the client’s needs
Manage the ticket allocation database
Set up the ticket office and distribution area so that both are efficient and 100% effective
Plan distribution of tickets to guests
Observe all ticketing procedures and regulations as determined by the organising committee
Develop a thorough understanding of seating configurations for all relevant venues
Develop on-site training for the ticketing team and relevant iLUKA team members
Assist in the implementation of systems to ensure the total security of all tickets during storage, transportation and distribution
Manage collection of tickets from the organising committee and check that all tickets are provided in the ordered quantities and in good condition
Prepare seating plans of allocations for each session and provide these to the client event team and relevant iLUKA team managers
Prepare and distribute ticket reports to all relevant iLUKA team managers
Establish procedures for lost/stolen/unused/uncollected tickets, ticket changes, venue or schedule changes, transportation delays
Be available to deal with ticketing issues on a daily basis, either directly with client and guests or indirectly with the ticketing team or other departments, as required
Be pro-active in identifying areas of improvement in systems
Produce a final report of the programmes ticket operations, including recommendations for future improvement
Train and manage the ticketing team so they are focused, prepared and inspired to achieve their mission
Ensure the ticketing team are aware of and observe all ticketing systems and security procedures
Prepare venue maps and event information for distribution to guests and programme team
Manage distribution of tickets to guests on arrival days and throughout the program
Ensure friendly, professional and efficient service to guests at every touch point
Establish and maintain effective communication and friendly, professional working rapport between the ticketing team and organising committee officials, all key suppliers, other iLUKA teams
Promptly communicate any schedule or venue changes to Account Director, Account Manager and all other relevant managers
Manage the ticketing team and ensure they are fully briefed and well presented at all time
Motivate team to establish and maintain a positive outlook and approach to all situations
Develop and implement training of all ticket procedures for relevant iLUKA team members
Keep Senior Management informed of the progress of the programmes ticket operation and any issues that may arise that could affect its successful delivery and high standard of service
This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.
**Skills, Knowledge, Expertise**:
Fluent in Italian and English
Previous Ticketing experience
A working knowledge of databases and advanced computer skills (word, excel, outlook)
An analytical, methodical approach and an eye for detail
Lead and motivate a team to deliver outstanding service delivery at all times
Knowledge of supervisory practices and principle
Skill in both verbal and written communication
**Attributes**:
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload