Cis Systems Administrator

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role ID - 2025-0286**

**Role Background**

The Directorate of CIS Support Units (DCSU) is responsible to manage, deliver and maintain assigned Communications and Informa on Systems (CIS) products and services for the Agency's customers including NATO Headquarters (NHQ), the NATO Command Structure (NCS), NATO Force Structure (NFS), Nations and internal Agency users. DCSU provides liaison, planning and coordinating functions for Alliance Missions, Operations and Exercises. Services are delivered in coordination on with the Enterprise Service Operations Centre (ESOC) and Agency Service Lines/Service Centres under the Enterprise Service Delivery Model (ESDM).

NCIA CIS Support Unit (CSU), located in Sigonella (ITA) enables end‐to‐end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities es during peace me, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. CSU Sigonella supports the CIS planning and execution on of NATO Intelligence, Surveillance, and Reconnaissance Force (NISRF) operational Programme of Work.

Service Operations Branch (SOB) is the local technology and infrastructure engineering workforce under the direct guidance of the CSU Sigonella Commander. SOB is responsible for the installation, opera on and maintenance of all communication on and information on systems, including NATO owned ICT infrastructure, datacenter environment and communication on facilities es supporting the Informa on Exchange Requirements (IER) of NISRF customers as agreed by the extant Service Level Agreements. It executes all ICT‐based projects by implementing changes to the infrastructure and configuration, maintaining the project documenta on, mi ga ng risks and integra ng all cross‐functional technical areas. SOB supports the life‐cycle of the ICT infrastructure ensuring that all hardware assets, underpinning agreements and funds are properly managed. It delivers inputs and technical advice to all business processes including Operational and Training events, ICT purchase process, Change and Configuration on Management. The team supports the local Incident / Problem Management process including Level 1‐2 support and overall troubleshooting ng of all ICT resources. The Service Operations

Branch runs NISRF's IT infrastructure providing all ICT services supporting the planning and coordination on of mission requirements. The SO Branch supports directly delivery of ICT resources and services as the cloud computing environment - the pillar for future Connected Forced Initiative (CFI). Service Operations team is involved in local, on‐site support during missions and running the local datacenter.

**Role Duties and Responsibilities**
- Incident Resolution:

- In line with the current Service Level Agree