Technical Service Support 2nd Level

4 giorni fa

Parma, Italia GEA Group A tempo pieno

**Technical Service Support 2nd Level**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

**Job information**

**Reference Number**

JR-0035094

**Job function**

Service

**Position type**

Full time

**Site**

Via La Spezia 218, 43126 Parma PR
- Your responsibilities and tasks:
GEA is one of the leading suppliers for the food and beverage processing industry and for a wide range of other process industries. Around 18,000 employees in over 60 countries contribute significantly to GEA’s success: join them We offer interesting and challenging tasks, a positive working environment in international teams, and opportunities for personal development and growth in a global company.
- Guarantees 2nd level technical assistance towards the local R&C Service organization initiating corrective actions through usage of CRM (C4C) ticket system and support by distributing upon requirements 3rd level inhouse support
- Initiates and registers in Claims & Complaints system for full resolve on topics arising in the market on already installed machines.
- Provides1st level mechanical services in Italy and abroad on both predictive and proactive level.
- Does Installation & Commissioning on simple and complex systems.
- Support technically either local R&C GEA Service or end customers where no local GEA Service Support is available.
- Proposes technical solutions for problems emerging in all of the complete life cycle of the machines.
- Provides support and training guidelines for operating standards and Service procedures to both local as to customer Service teams.

Your profile and qualifications:

- A good experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support).
- Basic knowledge of industrial electrical engineering is also appreciated.
- Secondary School Diploma in Mechanical Engineering or similar.
- Compulsory languages: English, Spanish (written and spoken). High Technical and Communication skills to interact with other internal departments.
- Ability to read and interpret technical drawings (mechanical drawings and possibly electrical diagrams.
- Knowledge of SAP tool is appreciated.

This role requires the availability for travel with a duration up to 5 continuous days and for approximately 50% of the annual working hours. Overseas if required may be up to 10 days.

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