Technical Customer Support

2 settimane fa

Parma, Italia Bormioli Pharma A tempo pieno

The resource, within the Technical Customer Support Team will pursue the improvement of the level of customer satisfaction, ensuring the approval of new products on the customer's lines, the compliance of the after-sales service with the quality standards required by national - international regulations and the company's Quality policies.

**Main activities**:

- Conduct meetings and inspections at customer sites following reports of complaints, conducting technical analysis of non-conformities
- Coordinate with Quality Assurance and the Sales Department, to evaluate possible solutions to complaints
- Draw up reports of the activity carried out for both internal and external use
- Be aware in depth of the supply specifications in effect with customers
- Contribute, in collaboration with Quality Assurance and the Technical Department, to the drafting of technical manuals for the use of products in order to ensure the correct performance of packaging on the customer's line
- Collaborate in the activity of external and internal audits, carrying out the activities relevant to them with reference to the audit plan
- Support and coordinate with manufacturing plants regarding customer requests in terms of production feasibility

**Skills**:

- Accuracy, planning and organization
- Knowledge of glass production processes
- Knowledge of key complaint handling and problem solving methodologies
- Good relationship and communication skills
- Fluency in English
- Team Working, Proactivity, Problem Solving Good knowledge MS Office

**Education**:
High school diploma or degree in scientific disciplines

**About us**:
Bormioli Pharma operates in a very close partnership with the pharmaceutical industry and all the companies that are shaping the future of healthcare.
An acknowledged world leader in the packaging sector, Bormioli Pharma serves the pharmaceutical and biopharmaceutical market with an integrated offer of bottles, closures and accessories, using advanced materials and technologies.
Being part of Bormioli Pharma means working in a stimulating environment, where innovation is at home and where every talent can express itself to the best of its potential thanks to the mix of skills guaranteed by the different professionalism employed. An environment where passion and commitment shine, and where initiative, proactivity, autonomy and flexibility are promoted.

**Equal Employees Opportunity**
In Bormioli Pharma we strongly believe in inclusiveness and diversity as an enrichment factor.

**Personnel search and selection agencies**
It is permitted to download and/or copy parts of the content of the advertisements related to open positions for personal and non-commercial use only, in particular it is prohibited to i) modify or alter the content in any way and ii) distribute, modify, transmit, reuse, republish or use the text, image and video for public or commercial purposes without prior written authorization obtained from Bormioli Pharma S.p.a.

  • Technical Support Expert

    6 giorni fa

    Parma, Italia Sidel A tempo pieno

    Technical Support Expert is part of Beverages & Beer Qualification & Technical Support. The job is mostly taking place in the backoffice. Main function is to secure the operational follow up & technical support Pal/Depal beverage, associated trade equipments. The expert is also part of the team to validate internally / externally the introduction of...

  • Technical Service Support 2nd Level

    4 giorni fa

    Parma, Italia GEA Group A tempo pieno

    **Technical Service Support 2nd Level**: GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them! We offer interesting and challenging tasks, a positive working...

  • Technical Sales Manager

    2 settimane fa

    Parma, Italia Sidel A tempo pieno

    The Technical Sales Manager is responsible for driving sales growth and market penetration of pal/depal machines (including inca & deca) within the beverage and food industries. This role combines technical expertise with commercial acumen to provide tailored solutions to customers, ensuring alignment with Sidel’s product portfolio and strategic...

  • Customer Care Manager

    2 settimane fa

    Parma, Italia Sidel A tempo pieno

    Sidel is looking for a Customer Care Manager, part of the ECA Service organization, for South Europe based in Parma. He/she will support Customer requests for emergencies, trouble shooting and technical assistance during equipment warranty and life cycle of the equipment in respect of HSS&E (Health, Safety, Security & Environmental). Lead complete solution...

  • End of Line Automation Technical Support Expert

    1 settimana fa

    Parma, Italia Sidel A tempo pieno

    Automation Technical Support Expert is part of Beverages & Beer Qualification & Technical Support. The job is mostly taking place in the backoffice. Main function is to secure the operational follow up & technical support of End Of Line beverage products (Pal/Depal beverage), associated trade equipments (Robot Fanuc) and 3rd party line equipments (EOL,...

  • Technical Sales Manager

    2 settimane fa

    Parma, Italia Sidel A tempo pieno 90.000 €

    The Technical Sales Manager is responsible for driving sales growth and market penetration of pal/depal machines (including inca & deca) within the beverage and food industries. This role combines technical expertise with commercial acumen to provide tailored solutions to customers, ensuring alignment with Sidel’s product portfolio and strategic...

  • Technical Sales Manager

    7 giorni fa

    Parma, Italia Sidel A tempo pieno

    The Technical Sales Manager is responsible for driving sales growth and market penetration of pal/depal machines (including inca & deca) within the beverage and food industries. This role combines technical expertise with commercial acumen to provide tailored solutions to customers, ensuring alignment with Sidel's product portfolio and strategic objectives....

  • Technical Sales Manager

    2 settimane fa

    parma, Italia Sidel A tempo pieno

    The Technical Sales Manager is responsible for driving sales growth and market penetration of pal/depal machines (including inca & deca) within the beverage and food industries. This role combines technical expertise with commercial acumen to provide tailored solutions to customers, ensuring alignment with Sidel’s product portfolio and strategic...

  • Technical Sales Manager

    2 giorni fa

    parma, Italia Sidel A tempo pieno

    The Technical Sales Manager is responsible for driving sales growth and market penetration of pal/depal machines (including inca & deca) within the beverage and food industries. This role combines technical expertise with commercial acumen to provide tailored solutions to customers, ensuring alignment with Sidel’s product portfolio and strategic...

  • Technical Sales Manager

    33 minuti fa

    Parma, Italia Sidel A tempo pieno

    The Technical Sales Manager is responsible for driving sales growth and market penetration of pal/depal machines (including inca & deca) within the beverage and food industries. This role combines technical expertise with commercial acumen to provide tailored solutions to customers, ensuring alignment with Sidel's product portfolio and strategic...