Customer Service Specialist
8 ore fa
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
**Position Summary**:
We’re looking for a **Customer Service Specialist** in **Reggio Emilia** Location.
The Customer Service Specialist will provide technical guidance to Customers and Service Centers to support effective problem resolution and process improvement, in accordance with Corporate policies and procedures.
**Main Responsibilities**
- Execute, support and monitor major issue resolution by strong problem-solving approaches, such as 8D discipline, etc.
- Maintain proper issue traceability in the dedicated problem notification database.
- Organize and conduct training classes for Customers (also internal) and Service Centers on product teardown and troubleshooting.
- Review and validate engineering information for field service documentation.
- Assist the technical documentation specialist/coordinator by providing technical service info that is to be included in the technical documentation.
**.**:
- Assist in establishing proper operating procedures and preventive maintenance programs for Service Centers and Customers.
- Perform assessment at Service Center’s site to verify if Dana requirements are applied as per OH Dana Guidelines for Service Centers.
- Complete off-site part/warranty claims reviews as required. Assist with returned material investigation as needed.
- Support PSS Manager in managing field campaigns at any region or site including preparing documentation (A3 technical info) to get financial approval from Management as needed.
- Support Quality Manager, as required, on managing DOA at customer site.
- Immediately notify PSS Manager of any customer issues or changes in claim trends to initiate appropriate corrective action investigation.
**Job Position Requirements**:
Education
- Minimum technical diploma in Mechanical/Industrial disciplines.
- Bachelor’s/College degree in Engineering is preferred.
Professional background
- 3 - 5 years minimum experience with warranty and field technical service support processes. Industrial business is preferred.
- 3 - 5 years minimum exposure of industrial manufacturing processes. Industrial business is preferred.
- Foreign languages (English is mandatory). Other languages are a plus.
Hard & Soft Skills
- Strong technical knowledge and hands-on experience on mechanical / hydraulic products.
- Knowledge of failure modes analysis methodologies. 8D discipline knowledge.
- Strong computer skills. High computer’s skills in MSO & internet; Dana systems is an advantage.
- Team orientation
- Must be self-starter and able to work towards department goals with mínimal supervision.
- Must be available to travel overnight if necessary.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
-
Customer Service Specialist
2 settimane fa
Reggio Emilia, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support)About UsVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for...
-
Customer Service Specialist
2 settimane fa
Reggio Emilia, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support)About Us VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for...
-
Customer Service Specialist
3 giorni fa
Reggio Emilia, Italia VIT Incoming A tempo pienoCustomer Service Specialist (Europe Travel Support) based in ParmaAbout Us VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted...
-
E-commerce Customer Service Specialist
5 giorni fa
Reggio Emilia, Italia Caleffi S.P.A A tempo pieno**CALEFFI SpA** ricerca un un **E-Commerce Customer Service Specialist** di talento a supporto dell'importante piano di sviluppo. Caleffi SpA è azienda leader in Italia nella progettazione, produzione e commercializzazione di prodotti per il settore della biancheria. Con circa 40€M di ricavi venduti in tutti i principali canali di riferimento...
-
Customer Service Specialist
3 settimane fa
Emilia-Romagna, Italia HuFriedyGroup A tempo pienoJoin Our Team at HuFriedyGroup – Innovating Excellence in Dental Instrument Manufacturing HuFriedyGroup is a leading manufacturer of dental instruments and infection prevention products. Our 10,000-plus products, hand-crafted by highly skilled artisans, are known for their precision, performance, longevity, reliability, and quality. To help dental...
-
Customer Service Specialist
3 settimane fa
Emilia-Romagna, Italia HuFriedyGroup A tempo pienoJoin Our Team at HuFriedyGroup – Innovating Excellence in Dental Instrument Manufacturing HuFriedyGroup is a leading manufacturer of dental instruments and infection prevention products. Our 10,000-plus products, hand-crafted by highly skilled artisans, are known for their precision, performance, longevity, reliability, and quality. To help dental...
-
Customer Service Specialist
1 settimana fa
Emilia-Romagna, Italia HuFriedyGroup A tempo pienoJoin Our Team at HuFriedyGroup – Innovating Excellence in Dental Instrument ManufacturingHuFriedyGroup is a leading manufacturer of dental instruments and infection prevention products. Our 10,000-plus products, hand-crafted by highly skilled artisans, are known for their precision, performance, longevity, reliability, and quality. To help dental...
-
Customer Service Specialist
3 ore fa
emilia romagna, Italia HuFriedyGroup A tempo pienoJoin Our Team at HuFriedyGroup – Innovating Excellence in Dental Instrument Manufacturing HuFriedyGroup is a leading manufacturer of dental instruments and infection prevention products. Our 10,000-plus products, hand-crafted by highly skilled artisans, are known for their precision, performance, longevity, reliability, and quality. To help dental...
-
CUSTOMER SERVICE JUNIOR
2 ore fa
Reggio Emilia, Italia STAFF SPA A tempo pienoSTAFF Agenzia per il lavoro di Reggio nell'Emilia seleziona per importante azienda metalmeccanica: CUSTOMER SERVICE JUNIOR La posizione fornisce un supporto essenziale all'organizzazione commerciale, garantendo una gestione efficace delle richieste dei clienti, degli ordini e dei forecast, mantenendo al contempo una comunicazione professionale con i...
-
Specialista Customer Service Internazionale
7 giorni fa
Reggio Emilia, Italia Altro A tempo pienoUn'agenzia di lavoro seleziona un ADDETT* CUSTOMER SERVICE a Reggio Emilia. La risorsa dovrà gestire richieste e ordini dei clienti, comunicare con stakeholder, e supportare il team commerciale. Richiesta ottima conoscenza della lingua inglese e utilizzo di SAP ed Excel. Si offre un contratto full time iniziale in somministrazione. Ottima opportunità in...
