Online Platform User Experience Manager Internship

5 giorni fa

Cologno Monzese, Italia Polimex A tempo pieno

**About us**:
**Polimex** provide packaging and labeling solutions that will support the printers and brands in expressing their identity and both promoting and protecting their products through the combination of beautiful package design and environmentally friendly packaging material, tailored to the individual customer's requirements and developed in collaboration with the best manufacturers from across the globe.

As a central contact person, you will generate new leads and manage current accounts, starting from small stores up to large corporate involved in packaging usage, converting or recycling, take care of the onboarding, identify opportunities and help them close deals on the last generation B2B marketplace, resolve concerns and questions of our customers worldwide. **You will accompany our customers during the entire platform operation process.**

The Open Packaging Network is all about efficiency, speed, and commitment. Get in and let's shape the future world of packaging industry together

**What you will do**:

- Generate Online Platform B2B Users: Buyers & Sellers from all over the world
- Sell subscriptions according business model
- Onboard new leads manually, if the lead is not experienced with digital platform
- Verify product authenticity, provide pricing guidance, and interviewing and vetting providers to ensure quality
- Match their trading needs: product buy or sell, if wasn't done automatically
- Fill transaction gap, if the order is not completed automatically or either there is no requested product or there are no buyers
- Organize shipping of acquired product through our logistic partners, if required by platform users
- Handling of complex customer inquiries and solutions
- Innovate by using one of the industry’s most powerful trading platforms
- Develop customer experience standards

**Requirements**:

- You have first experience in Customer Onboarding, Sales, Business Development or a similar field
- Ideally, you have first (practical) experience and/or a great network in the packaging industry or B2B sales
- You are strong in communicating with clients and proven in relationship building & management as well as in negotiating
- You are a quick learner, proactive, open to new ideas and able to work in a fast changing environment
- You are able to work under pressure while striving for the best results and achieving targets and deadlines
- You have a good knowledge of Zoho or Hubspot CRM is a plus
- You are business fluent in English

**Benefits**:

- Fast growing company environment
- Career growth in international team
- Hybrid/In presence
- Six Months Paid Internship
- Strong intentions to hire you afterwards, if you are good

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