Administrative Support Assistant

**Duties**: - Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff. - Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children?s departure to ensure only authorized individuals remove them from the building. - Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking. - Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required. **Requirements**: **Conditions of Employment**: - Must be 18 years of age or older at time of appointment or placement into the position. - Direct Deposit and Social Security Card are required. - Meet qualification/eligibility/physical/background requirements for this position. - Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations. - A one year probationary period may be required (either initially or upon conversion, if applicable). - Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required. - Satisfactorily complete an employment verification (E-Verify) Check. - Travel to on and off post locations may be required. **Qualifications**: **NF-02 Qualifications**: - Experience using office automation to prepare documents, manage files, and maintain records. **NF-03 Qualifications**: - Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence. - Must possess experience demonstrating customer service and business communication skills. - Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources. - At least 1 year experience equivalent to the next lower grade level NF-02. - Applicants that possess the highly qualified criteria may be sent first for consideration. Additional certificates will be sent at managements request. - Referrals and selections can be made at either grade. - Full position description can be found here: NF-02 NF-03 **Education**: This job does not have an education qualification requirement. **Additional information**: **Area of Consideration** **Manual Application** **Allowances, Incentives and PCS Costs**: - Allowances, differentials, or incentives will not be paid. - Payment Permanent of Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. **Other**: - Additional referrals may be made from this vacancy announcement for up to 60 days after the closing date. - Benefits Review our benefits **How You Will Be Evaluated**: You will be evaluated for this job based on how well you meet the qualifications above. Applicants can claim the following eligibilities: - Spouse Employment Preference - Involuntarily Separated from the Military - Business Based Action - Current/Former NAF Employee / Current Appropriated Employee - Outside Applicant Veteran / Spouse/Widow/Parent of Veteran - Outside Applicant Non-Veteran Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/priority consideration found eligible. By claiming the "Current/Former NAF Employee (CNE/FNE)" or "Current APF Employee (CAE)" priority consideration eligibility, applicants are self-certifying that they may not be eligible for other priority considerations. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility. For additional information on what may be required to support the applicant's eligibility claim, please refer to our Applicant Information Kit found in the applicant information kit. CNE/FNE/CAE priority consideration must be clearly defined in order to grant the priority consideration. We will need position title, series, grade, location and agency in order determine priority consideration. To ensure we have enough information, we encourage you to submit a copy of your most recent personnel action. - Benefits Review our benefits - Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whet