Kion Integrated Services

3 giorni fa

Cernusco sul Naviglio, Italia Dematic S.r.l. A tempo pieno

**What we offer**:
**Responsible to manage the activities with Kion for the integrated offering effort and to run all Organization to establish a metric system in CS organization and a set of dashboards and tools to have the organization under control well beyond Financials. He / She will be also the connecting rod with BS Ops and process organization. This team will develop an Installed base tool and this organization will manage all the installed base analytics and follow up actions. He/She will work in close co-operation with Market Leaders, all others EMEA CS Business unit Directors and Purchasing team.**:
**As a senior member of the management team, He/She will also be expected to play a part in strategy development for EMEA CS, and ongoing customer support.**:
**He/She will also be part of the Global initiatives driven by the Service Council and needs to be an active player to push standardisation and implementation of common activities across the CS EMEA team.**:

- **Coordinate effort between Kion, Line and Still for a coordinate CS Strategy**:

- **Coordinate effort between IB and commercial strategy**:

- **Define & Maintain critical front line metrics**:

- **Centralization, Alignment, Standardization of fleet data intelligence**:

- **Link with Global functions**:

- **Create and IB database and tools**:

- **Coordinate the process to expand IB penetration**:

- **Work in coordination with Ops and process BS Team**:

- **IB and intensity metrics**:

- **Investments for NPDs and NSDs**:

- **Win / Loss follow up actions**:
**Tasks and Qualifications**:

- At least 5 - 10 years’ experience in senior management role
- Experience to manage a cross functional CS Team
- Degree/MBA qualified or similar level of qualification

Demonstrable track record in managing sizeable workforce cross countries

**Technical Competencies (Or Local Equivalents)**
- Health and Safety awareness
- Dematic Products and solutions
- Maintenance procedures and spare parts needs
- Permanent Operations mobilization and support procedures
- Project Management approach
- Tools and process to manage Installed Base
- Costing and pricing methodologies

**Core Competencies**
- Leadership and Team Skills
- Creativity
- Ability to Analyse
- Customer Focus
- Situation Sensitivity
- Good communication skills - must be able to influence
- High stress tolerance
- Results orientation
- Analytical ability in problem solving
- Team Player, who is supportive and collaborative

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