Reservations Agent

3 giorni fa

Milano, Italia Conservatorium Hotel A tempo pieno

Reservations Agent
- JR-03355
- Rooms
- Full time
- Permanent
- Mandarin Oriental, Milan

**About the job**

Based at the Mandarin Oriental, Milan within the Reservations Department in Milan. The Reservations Agent reports to the Reservations Manager.

**As**Reservations Agent** **you will be responsible for the following duties**:

- Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission statement.
- Follow departmental standards at all times to ensure consistent, professional and delightful service to guests.
- Data input in the PMS system in the correct format as set in the PMS operational manual.
- Review arrival reports from both SMS and SynXis.
- Take appropriate action to resolve and/or prevent guest complaints.
- Anticipate guest needs and be knowledgeable regarding hotel, location, and services.
- Record all guest preferences so they can be acted upon by operational departments.
- Perform all reservation service sequences to the departmental standard.
- Answer the phone and follow hotel/departmental phone etiquette.
- Ensure daily check-lists are acted upon and completed prior to end of business day.
- Be able to explain the different menu items using proper verbiage that has been set by management.
- Accountable for recording all allergies and dislikes as a guest preference.
- Perform any other reasonable duties as required by the department head and/or supervisor, with the intent to provide excellent service and maximize revenue within the standards of the brand and the scope of the reservations department.

**As**Reservations Agent** **we expect from you**:

- Excellent communication skills and fluent in both written and spoken Italian and English
- Excellent organizational and computer skills
- Another foreign language literacy is a plus
- Available to work flexible hours including evening, weekends and holidays

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Benefit package
- Meals available at our Employee Restaurant

We’re Fans. Are you?

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