Front Office Shift Leader

2 giorni fa

Firenze, Italia Borgo Pignano Florence A tempo pieno

**Company Description**
Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.

**_
As Front Office Shift Leader,_** you will join a team consisting of 5 team members including yourself. You will be responsible for coordinating the daily activities of your shift, supporting and guiding the operational team, and ensuring that every guest has a memorable experience from the moment they arrive.

You will work closely with the Front Office Supervisor and other departments in a dynamic, international, and professional environment. During your shift, the Front Office Shift Leader serves as a visible and present point of reference, keeping a close eye on everything happening in the lobby: anticipating guests' needs, constantly assisting them, and ensuring that the hotel's spaces are always welcoming and tidy according to our service standards.

Reports to: Front Office Supervisor

**MAIN DUTIES AND RESPONSIBILITIES**
- Oversee and support daily front office operations during your shift.
- Coordinate and assist the agent team with guest check-in, check-out, and during their stay.
- Ensure that Borgo Pignano's service standards are consistently met.
- Handle Guest Assistance and Guest Relations activities calmly and professionally.
- Promote a collaborative and team-oriented approach.
- Monitor the correct management of cash and administrative activities and guarantee compliance with GDPR.
- Provide constructive feedback to the team and support the training of new colleagues.
- Verify the preparation of daily activities and ensure proper communication between shifts.
- Collaborate with all departments to ensure a coordinated and seamless service and to guarantee full attention to special requests and VIP guests.
- Contribute to maintaining a positive, professional, and respectful work environment.
- Oversee compliance with security procedures and manage any emergencies according to company standards
- Your direct supervisor will assign you additional tasks as needed

**Qualifications** REQUIREMENTS**
- English: C1 ,Italian: C2. A third language is a plus
- Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferre
- References
- Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
- Flexibility to work shifts, including evenings, weekends, and holidays.

**Additional Information** OUR OFFER**

Fixed term working contract of 8 months as from April 2026 according to CCNL Settore Turismo (Federalberghi).

Staff well-being initiatives and events to promote collaboration and inclusion

Training activities and rewards linked to quality of service

Staff canteen

Uniform and uniform cleaning

5/7 working days

**No lodging facilities

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