Service Sales Development Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing._

**Purpose of the position**:

- Together, we keep everyday life moving to build a better tomorrow_

Provides guidance, training, and support to dealers on the organization's Services products, and drives dealer metrics and performance. Being a Dealer Relationship Manager maintains working knowledge of Services products and programs, and ensures that dealer organizations comply with organizational policies and standards. The role is active for Italy. There will be business trips, outside of that, there is the possibility of a home office.

**Main tasks and responsibilities**:

- Drive part, contract, accessories and other service product sales through Hiab Service dealer network
- Manage service coverage in geographical area through optimizing (service) dealer network
- Identify customers (dealerships) in defined Regions and countries, Identify, evaluating and recruiting new dealers
- Develop the dealer network by managing dealer Services agreements, renewal process
- Make regular visits to these dealers to identify sales opportunities
- Responsible for target setting and develop performance of service dealer network
- Oversee Business Management activities of dealer network timely within Sales forecast planning, dealer standards
- Support of development of Dealer Performance operating standard measurement audit process and site selection for expanding dealer operations
- Develop dealer service offering in cooperation with dealer service network
- Coordinate with Services Active Sales Operations the activities related to dealer improvement
- Coordinate regular meetings to review department activities, provide reports into SalesForce and other reports as required by management
- Participate in exhibitions and conference

**What you’ll need to succeed**:

- Education:_
- Bachelor’s degree in business, marketing, economics or related field
- Industrial sales representative
- Experience:_
- 5yrs experience in service sales or industrial goods sales in the automotive or agricultural industry
- Superb interpersonal skills, including the ability to quickly build rapport with customers
- Able to work comfortably in a fast paced and modern environment
- Customer Service mindset, Motivation for Sales and Closing Skills
- (Basic) business understanding and knowledge of KPI and customer success criteria
- Excellent written and verbal communication skills in English and Italian.

**You will be part of**:
As part of a global organization, you will gain access to an extensive network and exciting development projects. At the same time, we value personal development and the close collaboration that characterizes our local operations. Cooperation, commitment, quality, and order are the guiding principles we work by. We are constantly working to maintain a pleasant and enjoyable work environment for our employees with opportunities to grow in your role and develop it further.

**Interested to join?**:

- Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment._