Service Account Manager

**You may be our new**

**Service Account Manager - Italy (f/m/d)**
- Are you looking for an exciting challenge and enjoy being in close contact with customers? Do you want to work in an innovative company that is committed to sustainability? Then SIG is the right place for you We are looking for a Service Account Manager to join our Service Team in Italy as soon as possible. You will report to the local Managing Director of Italy and cooperate closely with the Head of Service Europe.
- Your primary function is to ensure and maintain optimum service quality while considering SIG’s and customer’s requirements. With your excellent customer relations and communication skills you will create an optimal cooperation between different departments of SIG and our customers. You will act as an ambassador for SIG to ensure a good relationship to our customers and high customer satisfaction.

**Key responsibilities**
- Leadership of a team of approx. 10 members: Backoffice and Field Service Engineers
- Single point of contact for our customers and internal departments for all relevant technical service topics (ensuring and maintaining optimum service quality)
- Increase revenues and profitability in the area of responsibility through a comprehensive service strategy
- Active participation in negotiations with customers and establishment of service agreements
- Prepare, execute and follow-up/reporting on regular and extraordinary customer meetings on service topics (commercial and technical), incl. creation of needed documentation (e.g. calculations, quotes and customer presentations)
- Support in escalations and/or customer complaints to resolve promptly conflict situations by respecting customers and SIG interests
- Planning of preventive
- and corrective maintenance, as well as implementation of must-points at our customer's site
- Constant personnel development of your service team (annual people appraisals, training needs etc.)
- Validation of working hours from team members to assure correct invoicing to customers and respecting of work regulations (e.g. overtime)
- Assure correct budgeting, realization of financial results of the customers and cost-centers as well as payments of invoices
- Implement value-adding service products in the area of responsibility to continuously improve internal and external KPIs

**You bring these skills, experience & education**
- Master's degree ideally with graduate in the field of electrical, mechanical, process or industrial engineering
- Italian native language with fluent English, both written and verbal area
- Experience in people management position
- Experience in managing a Service team is an advantage
- Knowledge of aseptic filling
- Cooperation with our customers thus regular travels to customer sites are required (travel time up to 50%)
- Good Microsoft Office User skills, SAP knowledge is an advantage
- Valid driving license (cat. B)

**We offer**
- Competitive salary including a performance bonus
- 40 hours a week
- 26 days of paid annual leave
- Company car with a fuel card, also for private use
- Opportunities for further training and advancement within SIG
- Company complementary health insurance
- Company phone, laptop, iPad

**SIG competencies**
- We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.**Our promise**
- SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.**About SIG**
- SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring