Automotive Customer Experience Analyst

5 giorni fa

Verona, Italia MSX INTERNATIONAL A tempo pieno

As an Automotive Customer Experience Analyst, you will collect, analyze and interpret market surveys on customer’s satisfaction for service and sales. You will provide consultative support to the Customer Experience department and track the progress of sales and service performances.

**Duties and Responsibilities**
- Analyze and collect key data for CE areas to provide requested reports and propose improvements;
- Propose implementations of new tools of analysis to support Sales & Service Organizational Network;
- Develop and provide remote training sessions on CE related themes to CE Managers, Sales & Service Managers;
- Communicate directly with the CE Network through Power Point presentations or other tools, provide market information, KPI’s feedback and results;
- If required, develop and provide training modules on CE issues also to the internal Field and to the Sales & Service Organizational Network;

**Requirements**:

- Bachelor Degree in Economics or Engineering or similar;
- 2 years of previous experience in similar roles;
- In-depth knowledge of automotive field;
- Good knowledge of Dealer Management Surveys (DMS) adopted by dealers;
- High level of computer literacy, especially MS Office and Visual Analytics;
- Excellent analytic skills;
- Ability to work autonomously;
- Ability to work in a team;
- Good communication;
- Public speaking skills;
- Result focus skills;
- Good listening skills;
- Problem solving skills;
- Languages: Italian and English are mandatory.

**Working pattern**
- Verona
- Hybrid
- 40 hours per week

**What we offer**

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

**About MSXI**

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

- Warranty & Technical
- Parts & Service
- Retail Performance Management
- Customer Engagement
- Fleet & Mobility

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people. MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

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