Team Lead, Carrier Manager

Carrier Manager Team Lead - Responsabile Ufficio Traffico

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Carrier Manager Team Lead - Responsabile Ufficio Traffico to help us on our journey to revolutionise road freight logistics. You would join our Operations department, based out of the Milan office and will report to the Head Of Operations.

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

**ABOUT THIS ROLE**:
As Carrier Manager Team Lead - Responsabile Ufficio Traffico you’ll manage a group of junior & senior employees, be responsible for the punctual and efficient disposition of sennder Italia transports, and own the relationships with carriers to solidify our rapid growth within the international market.

**IN THIS ROLE YOU WILL**:

- Manage a team and work with carriers to solve complex business challenges to identify opportunities and recommend solutions;
- Develop team members skills, manage problems and provide performance analysis to support sennder Italia’s success in achieving its goals;
- Ensure coverage for open available freight using internal tools, external capacity resources, and learned sales techniques;
- Work closely with our most trusted carriers to ensure the best service and strengthen the relationship with our supplier;
- Encourage carrier tech adoption;
- Expand our carrier network by identifying and onboarding key partners;
- Supervise our daily transports and handle all arising inquiries from carriers.

**PREFERABLY YOU HAVE**:

- Experience in using data to analyse and track key metrics;
- Consolidated experience (3+ years experience) in the field of express courier (domestic

or international) or full truck load transport by road (preferably with Freight Forwarding
experience)
- Knowledge of the Highway Code
- Knowledge of regulating exceptional situation in the heavy good transport sector
- Flexibility, mediation and bargaining capabilities
- Availability to work on shifts in case of need
- Excellent knowledge of geography and road network
- 1+ years experience in people management with at least 3 direct reports;
- Organizational skills and great attention to details;
- A great problem solver approach as well an entrepreneurial mindset;
- Ideally a native level of Italian language and a very good English knowledge.

ABOUT sennder Italia

sennder Italia, based in the heart of Milan, is a joint venture company between and Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane.

We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the

What You Can Expect

At sennder, we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on
- A fast-growing, start-up-oriented international team of 1000+ people with 65+ nationalities spread across 11 country offices with English as our company language.
- Continuous feedback and bi-annual review process for personal development, professional growth, and career opportunities. We also use “Objectives and Key Results” for company goals.
- A structured promotion process, providing everyone with fair and transparent career growth.
- Learning and development opportunities on the job and through conversations with your manager.
- Various opportunities to connect with colleagues, formally and informally, digitally or in-person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
- Office first work policy (three days a week), that complies with local COVID-1