Customer Service Specialist
2 settimane fa
Come innovate motion with us_
To further develop our Sales Division within IPG “Industry Product Group”, we are looking for a Customer Service Specialist to join our Customer Service Team in Corsico, Milan (Italy). The main purpose of the role is to ensure excellent service standards and maintain high customer satisfaction.
Your responsibilities will be to:
- Set-up purchase orders of defined customers to ERP-system: submit orders to ERP-system, submit prices to customers, create and submit invoices to partners- Prepare product or service reports by collecting and analyzing customer information- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Follow communication procedures, guidelines and policies- Assist with placement of orders, refunds, or exchanges: take payment information and other pertinent information
Our requirements:
- Proven experience as Customer Service Specialist or Representative- Knowledge of ORACLE ERP represents a plus- Ability to communicate with commercial and technical people both internal and external- Excellent fluency in English, written and spoken; French and/or German represent a plus- Excellent analytical and communication skills- Interact well with different people and able to work in a multi-cultural environment, working with European wide groups and Asian colleagues- Dynamic and positive personality with passion to challenge the status quo and drive tasks to completion with minimum supervision- Ability to work under pressure, flexible, self-motivated, reliable, humble down-to-earth personality
What we offer:
- 2 years temporary contract- A truly international and multicultural work context
If you are willing to join a multicultural and international working environment, we are looking for your competences to join us
Why join us
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems.
We are a truly global team bound together by our shared values. We recognize that the talent and diversity of our people drive business results. Attracting and putting the right people in the right jobs maximizes the success of our people and the business. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.
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