Customer Care Specialist

Location

Casavatore, Napoli, Italy

Category

Sales

Job ID: R150966

Posted: Jul 9th 2025

**Are you a great communicator with excellent customer care skills and active English?**

**Join our team in Naples and play your part in energy transition**

**Partner with the best**

In this role of Customer Care Specialist you will contribute to the operational plan of own department, prepare proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment.

Some of the essential responsibilities are listed below:

- Responding to customer needs for quotes, coordinating response if a request is different from the standardized offers.
- Handles standardized products with pre-defined options requiring simple client advice.
- Contributes to Prices and conditions to have a certain degree of granularity. Works on the basis of predefined contracts price frameworks. Some latitude to deviate from prices and conditions.
- Handles targeted clients
- Expected to define customer approach autonomously
- Leads a department of large personnel costs.
- Handles Low - Medium - region size, stable region, established market presence

**Fuel your passion**

To be successful in this role you will need to have:

- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least experience in Customer Care / Sales)
- Strong oral and written communication skills in English
- Excellent interpersonal skills

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and well-being activities
- Various benefits based on location, contact your recruiter for details

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.