Services Specialist Customer Order and Fullfillment

Location

Casavatore, Napoli, Italy

Category

Services

Job ID: R151284

Posted: Jul 9th 2025

**Do you enjoy being part of a team that ensures the highest quality?**

**Do you enjoy providing an efficient service to customers?**

**Join our Customer Care team**

Our Customer care team provide Point of Contact for an assigned customers portfolio, which means managing Valves Complete units and spares orders coming from customers and Third parties and providing prompt and responsive service to sales clients to any incoming requests. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self, and have the ability to effect short-term and some long-term business goals.

**Partner with the best**

As Services Specialist Customer Order and Fulfillment you are facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Activities are processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Also it includes craft & non craft labour as well as manager roles responsible solely for these activities. You will be contributing to the development of an operational year plan for own department activities of the team and be suggesting improvements in products, processes and procedures.

**As Service Specialist Customer Order & Fulfillment you are responsible for**:

- Facilitating order management - process order intake, input into internal systems, connecting to customer portals and systems.
- Supporting forecasting, billing and collection activities.
Being the key contact for customer inquiries, customer complaint (issue) resolution process, work with operations to understand and communicate commits and status to customers.
- Collaborating other business units, contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues.
- Handling standardized project processes (Guidelines for choosing the right actions, some latitude in ways of working and planning).
- Dealing with targeted clients, working on the basis of predefined contracts and frameworks.

**Fuel your passion**

To be successful in this role you will:

- Have a Bachelor's degree from an accredited university.
- Strong oral and written communication skills in Italian and English
- Have several years of experience in Valves Business

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Please discuss your preferred working arrangements with your recruiter during the process

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.