Customer Service Quality Lead

1 settimana fa

Roma, Italia U Trust Insurance Agency LLC A tempo pieno

**About Us**:
U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service. We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions. We are seeking a **Customer Service Quality Lead** to elevate the quality of our service and ensure our team delivers exceptional experiences to our clients.

**About the Role**:
The **Customer Service Quality Lead** will be responsible for driving quality assurance, developing corporate education programs, and enhancing our service processes. In this role, you will ensure the effectiveness of our customer service operations through proactive process improvements, staff development, and quality monitoring.

This is an exciting opportunity to shape the customer service landscape at U Trust Insurance and make a lasting impact.

**Responsibilities**:

- ** Quality Monitoring & Assurance**
- Develop and implement quality assurance frameworks to monitor and evaluate customer interactions.
- Provide actionable feedback and coaching to customer service representatives to maintain and improve performance.
- ** Corporate Education & Training**
- Design and execute comprehensive training programs for new hires and ongoing skill development.
- Maintain up-to-date training materials and align them with corporate goals and client needs.
- Identify gaps in knowledge and create targeted learning solutions.
- ** Service Process Improvement**
- Analyze customer service workflows and identify inefficiencies.
- Recommend and implement improvements to streamline operations and enhance the customer experience.
- Collaborate with cross-functional teams to introduce best practices and tools that support productivity.

**What We’re Looking For**:

- ** Experience**:

- Minimum 3 years of experience in quality assurance, customer service leadership, or a similar role.
- Background in the insurance or financial services industry is a plus.
- ** Skills & Knowledge**:

- Strong knowledge of quality assurance methodologies and service improvement strategies.
- Proven ability to design and deliver effective training programs.
- Analytical mindset with the ability to interpret data and drive decisions.
- Proficiency with tools such as LMS platforms, Office 365, and CRM systems.
- ** Personal Attributes**:

- Exceptional communication and coaching skills.
- Detail-oriented with excellent organizational abilities.
- Collaborative and able to work across departments effectively.
- ** Education**:

- Bachelor’s degree in Business Administration, Education, or a related field is preferred.

**Trial Period**:
**How to Apply**:
To apply, please submit your resume and a cover letter highlighting your relevant experience, achievements, and why you are an ideal fit for this position.

**Note**:
We look forward to hearing from you

  • Airport Customer Service Lead — Drive Service

    2 settimane fa

    Roma, Italia Hispanic Alliance for Career Enhancement A tempo pieno

    An international travel services provider is seeking a Lead Customer Service Representative in Rome, Italy. This role involves supervising airport operations, ensuring high-quality customer service, and leading a team in a dynamic environment. Candidates should have at least 2 years of experience in customer service and operational roles, excellent...

  • Airport Customer Service Lead — Drive Service

    2 settimane fa

    Giuliano di Roma, Italia Hispanic Alliance for Career Enhancement A tempo pieno

    An international travel services provider is seeking a Lead Customer Service Representative in Rome, Italy. This role involves supervising airport operations, ensuring high-quality customer service, and leading a team in a dynamic environment. Candidates should have at least 2 years of experience in customer service and operational roles, excellent...

  • Lead Customer Service

    3 giorni fa

    Roma, Italia Kekyjob srl A tempo pieno

    Kekyjob società di Headhunting, per azienda cliente leader nel settore della tecnologia medica, ricerca e seleziona: n.1 Lead Customer Service (appartenente alle cat. protette) Il Lead Customer Service Representative è un rappresentante Customer Service molto esperto. È ben preparato sulle attività quotidiane e sulle procedure di Customer Service....

  • Customer Service Director Role

    3 settimane fa

    Roma, Italia Sienna Charles A tempo pieno

    Summary Sienna Charles, a premier luxury lifestyle company featured in Forbes is seeking a hands‑on Customer Service Director to lead and elevate our entire CS function. This is a producer role for someone who builds systems, improves processes, solves problems quickly, and drives consistent performance across a team. You will lead the CS team, refine...

  • Lead Customer Service Agent — Travel, Growth

    2 settimane fa

    Roma, Italia United Airlines A tempo pieno

    A leading airline company is looking for a Lead Agent - Customer Service Rep in Rome. The role involves providing exceptional service, leading a team, and ensuring operational excellence. Candidates should have a minimum of 2 years in customer service and be fluent in both English and Italian. This full-time position offers the opportunity to grow in a...

  • Customer Service

    2 settimane fa

    Roma, Italia UNICOM SERVICE A tempo pieno

    Si cerca addetti al Customer Service che ha voglia di imparare lavorando in team anche senza esperienza: Requisiti: - uso computer - buona conoscenza dell'inglese e un plus anche una mínima conoscenza del cinese Tempo di lavoro : full time Luogo di lavoro : Roma cap 00185 Contratto di lavoro: Apprendistato Retribuzione: a partire da €1.000,00 al...

  • Head of Customer Care

    3 giorni fa

    Roma, Italia SISAL A tempo pieno

    Location: Rome/Milan. About us: - Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in...

  • Customer Service Support

    5 giorni fa

    roma, Italia Altro A tempo pieno

    Join to apply for the Customer Service Support role at ROVI Pharmaceutical CompanyResponsibilitiesSupport Customer Service Manager in daily activities, also liaising with 3PL Logistic Supplier.Support Logistics Deviations and Non-Conformities in line with SOP.Handle Quality complaints and support on any other Quality topics/requests.Assist with customer...

  • Lead Agent

    2 settimane fa

    Roma, Italia United Airlines A tempo pieno

    Lead Agent - Customer Service Rep - Full Time Join to apply for the Lead Agent - Customer Service Rep - Full Time role at United Airlines Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route...

  • Airport Operations Lead: Ground Handling

    2 settimane fa

    Roma, Italia Cathay Pacific Airways Limited A tempo pieno

    A prominent international aviation company is seeking a Senior Airport Lead in Rome, Italy. The role involves overseeing daily operations, ensuring high-quality airport service, and managing teams to achieve operational excellence. Ideal candidates will have strong customer service skills, a high school diploma, and the right to work in Italy. The position...