IT Support Microsoft Dynamics D365

IT Support Microsoft Dynamics D365

Introduction
- ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing and research and development._
- At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress._
- As a member of our team, you thrive in a truly diverse workplace based on empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day._
- Our driving force is to accelerate success for our customers, people and planet._

The IT Department is looking for a IT Support Microsoft Dynamics D365 (Regular contract, full time) mainly based in our Monza site.

He/she will contribute to the support and evolution of the ERP within Desmet, part of Alfa Laval, supporting the users distributed in 12 countries worldwide.

In this role he/she will join the internal IT Department and will have a strict cooperation with internal stakeholders and external D365 consultants to coordinate functional changes of Dynamics D365, maintenance activities, ticket resolution, ticket escalation, quality testing.
- Management Level: Individual contributor_
- Reporting to Business Application Manager for the Desmet division of AlfaLaval, based in Monza_

Who you are

We are looking for a person with
- Flexible, disposition towards collaboration, teamwork and proactive approach. The role requires cooperation with other people based in Italy and abroad: ICT members, colleagues from other Departments, external consultants, suppliers of ICT solutions and services
- Problem solving skills, effectiveness, autonomy.

What about the job

Support
- Monitor the progress of ongoing tickets/requests, join periodic review meetings, keep end users informed accordingly
- Perform regular support, maintenance and administration of D365 in order to meet business objectives and requirements. Existing and coming
- Create support documentation for issues that are expected to reoccur or have previously occurred in order to streamline the support process.
- Identify areas for continuous improvement and collectively drive approved initiatives assigned to the team

Project
- Collaborate with Desmet team in the migration of Desmet entities from AX2012 to D365
- In cooperation with external consultants, support D365 users to plan and execute functional tests and coordinate the deployment in production of new D365 updates and functionalities
- Provide functional training and support on Dynamics D365, either using documentation received from the external integrator, or completing and sharing training materials
- Cooperate with the Desmet D365 Architects in the translation of business needs into ICT functional requirements for the evolution of the system

What you know
- 2-3 years (or more) related experience in Dynamics AX2012/D365 support or similar roles, within structured companies or IT consultancy firms
- Cross-knowledge of AX2012/D365 Functional modules, in particular Finance, Procurement, Project Management and Project Accounting, Supply Chain. Main requirement is to have a certain level of knowledge of /D365 functionalities cross to all business areas
- Specific knowledge of basic finance principles and D365 finance configuration is considered a plus for this role
- Fluid communication skills in English, both spoken and written, to be used daily with external consultants and colleagues from other countries