Customer Success Team Lead

4 giorni fa

Milano, Italia BizAway A tempo pieno

**About BizAway**

Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on
sustainability, on a daily basis we support companies enabling them to improve their travel
management through our constantly evolving services and solutions, always characterized by our
tech attitude and smart and innovative processes.
We know that success comes from People and deserves to be recognized.Proactivity and
Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
BizAway is the company you have been looking for.

**We are looking for**

We are looking for a driven and enthusiastic** Customer Success Team Lead for the Italian market (M/F/d)**, based in Milan, who desires to contribute to the growth and success of our Customer Success team.

**Your role in BizAway**

As a Team Lead, you will lead a team of 6-8 Customer Success Executives.

Your main responsibilities will be:

- Lead, coach, and inspire your team of CSEs, supporting their personal and professional growth
- Oversee the customer journey delivered by your team, from onboarding to adoption, renewals, and expansion; ensuring clients maximize value from BizAway
- Drive commercial success by supporting upselling, cross-selling, and contract renegotiations
- Monitor client health and team performance using dashboards, KPIs, and Salesforce
- Anticipate renewal risks, design mitigation plans, and secure contract renewals
- Collaborate with Support, Service, and Product teams to ensure a seamless client experience

**Your basic qualifications**
- You have proven experience leading a team (ideally in Customer Success, Account Management, or Sales)
- You have a strong understanding of the **customer lifecycle**: onboarding, adoption, renewals, and growth
- You are commercially minded with experience in upselling and contract negotiations
- You are confident using **CRM tools (Salesforce preferred)** and dashboards to track KPIs
- You have excellent leadership, communication, and interpersonal skills
- You are **fluent in Italian and English** (written and spoken

**We are also interested in**
- Previous experience in **Travel Tech, SaaS, or the travel industry.**:

- Experience working in fast-paced scale-up environment.

**Our offer**

✈A seat on a scale-up with skyrocketing growth
Competitive salary and performance-based bonus
Career growth and leadership development opportunities
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Flexible working policy (3 days in the office + 2 remote) and office in the very heart of Milan

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