Service Manager

**Service Manager - Lead and Develop the Service Business in Italy**
Are you an experienced leader with a passion for driving service excellence in a dynamic, customer-focused environment? Do you have a strong technical background combined with commercial acumen? If so, we have an exciting opportunity for you to join our team as a **Service Manager** in Italy, where you’ll lead our service operations and ensure exceptional customer satisfaction.

**Who is Caljan?**

When packages are loaded and unloaded by major logistics carriers, chances are they’ve been handled by a **Caljan telescopic conveyor**. We are the world’s leading producer of telescopic conveyors, and as part of our ongoing growth, we are expanding our service operations in Italy. Join us and help maintain our market-leading position.

**Lead Our Service Team - A Role with Strategic and Operational Impact**

As our **Service Manager**, you will lead and develop the service business in Italy, with both staff and commercial responsibilities. You will ensure that your team exceeds customer expectations and deadlines, while driving service sales, building strong relationships, and managing customer satisfaction.

**Management Responsibilities**:

- Lead and develop the service team in Italy, including Service Coordinators (in the future) and Field Service Technicians.
- Manage recruitment, training, performance appraisals, and staff development in line with company policies and HR processes.
- Handle performance evaluations, timecards, expense reports, and issue resolution.
- Demonstrate strong leadership and team spirit to ensure a positive and efficient working environment.

**Group Responsibilities**:

- As a member of the Global Aftermarket Leadership Team, contribute to the development and execution of the Aftermarket strategy.
- Implement best practices across service units globally.

**Position Responsibilities**:

- Drive profitable revenue in service, spare parts, installation, retrofits, and warranties to maximize service profits.
- Proactively follow up on quotations and service offerings, building strong customer relationships.
- Ensure high-quality resolution of customer queries, and oversee service, installations, and warranty topics.
- Lead a strong Service Team in Italy, including back-office functions and Field Service Technicians.
- Manage the scheduling of repair and service work to optimize efficiency.
- Track department KPIs and ensure continuous improvement.
- Provide ongoing training for Field Service Technicians and ensure compliance with safety standards.
- Oversee fleet management, ensuring service vehicles are properly maintained and equipped.
- Maintain up-to-date technical knowledge on all products and services.
- Manage local service contractors and ensure high standards at customer sites.

**Education**
- Relevant technical education (B.Sc. or M.Sc.) in Mechanics, Electronics, or similar, with knowledge of electrical components and software interfaces.
- Additional commercial or leadership education in Service Management or similar is highly preferred.

**Experience**
- Minimum 3 years of experience as a Service Manager or in a similar position with both technical and commercial responsibilities.
- Experience in the machine building industry or other technically complex environments.
- Familiarity with global work environments and collaborating with stakeholders across multiple countries.
- Experience in customer relations and negotiating service contracts.
- Prior experience in building and developing service organizations is a plus.
- Experience in the logistics industry is an advantage.

**Competences**
- Proven leadership experience (2-3 years) in management positions, with the ability to drive a service department independently.
- Strong communication skills with internal and external stakeholders.
- Solid supervisory, customer relations, and commercial skills.
- Customer-focused, with the ability to understand needs, negotiate contracts, and deliver results.
- Organized, detail-oriented, and capable of exceeding customer expectations.
- Ability to handle pressure while maintaining a positive attitude.
- International mindset with cultural understanding.
- Willingness to travel 15-30 days per year to other Caljan entities and customers in Italy.

**Language Skills**
- **Italian and English** proficiency, both spoken and written, is essential.

**We offer**
- A strategic role in a global, growth-oriented company with significant opportunities for professional development.
- A collaborative working environment with skilled colleagues and a strong team spirit.
- The chance to make a real impact on our service operations in Italy and globally.
- A workplace that values initiative, responsibility, and diversity.

**Ready to Join Us?