Account Manager, Third Party Last Mile Logistic
2 settimane fa
A bachelor's degree or equivalent qualification - Structured, success - and performance-oriented way of working - C1+ level of Italian - C1+ level of English - Advanced Excel knowledge - Professional experience in relevant fields (for example in the logistics sector) - Sound business judgment, proven ability to influence others, and solid analytical thinking skills are critical to success in this position. - Experience in project management. Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world? If so, the AMXL operations team is looking for an experienced Delivery Service Partner Manager. The AMXL team is looking to hire an experienced, innovative, hands-on, and customer-centric Third Party Logistic Account Manager to play a critical role in the development and leadership of the strategic direction of AMXL. The Account Manager is the leader for Delivery Service Providers (DSPs) within AMXL, responsible for all aspects of Last Mile operations, contracting with suppliers and agreeing service levels. The overriding goal is to maximize customer satisfaction and through this long term shareholder value. You will be a highly valued team member and handle the infrastructure and performance for ultra-fast delivery operations in each region. You should have a talent for negotiating terms with third-party contractors, great organizational skills, and a motivation for building new start-up businesses within the company. A genuine desire to exceed customers’ experiences while optimizing the overall cost-per-delivery model is also essential. Solid bias for action, strategic planning, quantitative analysis, and the ability to organize and deliver new initiatives across cross-functional operations, business, and contracting partners are prerequisites. The position is part of a high-visibility initiative in the company and will include communications with senior leaders in the company. Key job responsibilities Management of customer, driver, media and other escalations Collaboration with all relevant stakeholders (customer service, operations, public relations, public policy, legal, compliance and partners) to mitigate all kind of escalations (customer, driver, media) Documentation of escalations, mitigation as well as definition of action plans including their monitoring and execution Continuous improvement of all compliance mechanisms and internal processes Short-term and long term capacity planning Rollout of sustainability and Delivery Associate engagement initiatives. Willing to travel domestically > 30% - Master University degree (for example logistics, engineering, economic sciences) - Experience working within the transportation delivery industry and has expertise and a solid understanding of carrier operations are advantageous.
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