Global Customer Care and Fulfillment Director

**Global Customer Care and Fulfillment Director**

**Are you interested in working in our Energy Transition Space?**

**Join our Valves Team**

**Partner with the best**

As a Global Customer Care and Fulfillment Director, you will be responsible for:

- Leading the teams responsible for quoting, order entry and order fulfillment within the Aftermarket Centers (AMCs)
- Implementing one parts process from ITO OTR using blueprint tools.
- Implementing quote intelligence as a leading indicator to drive stocking strategies.
- Streamlining quoting process down to 2 days with goal to eliminate repeat manual quotes.
- Leading the continuous improvement of the eCommerce platforms, driving automation and ease of use for channel partners.
- Facilitating use of global inventory, through drop shipments from any facility and better visibility of available stock.
- Pushing Lean principles through all aspects by clearing non-added value tasks.
- Developing and promote talents within the AMCs with new ways to recognize and develop individuals.
- Working collaboratively and cross-functionally with coordination with Sales, Operations, Supply Chain, Finance, Legal and Compliance for larger strategies across the Valve business.

**Fuel your passion**

To be successful in this role you will:

- Have a bachelor's degree from an accredited university or college.
- Have a minimum of 5 additional years of experience in Customer Operations, Commercial Experience, and being a people leader.
- Have experience with control and safety relief valves.
- Have experience in shop management, warehouse operations, order fulfillments, and transactions.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.