Manager, Account Management

Sales- Ad Sales- Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

Location
- Milan

Job type
- Permanent
- We are looking for an outstanding Manager, Account Management that will join our Ad Sales Team in Milan.
- You will be responsible for managing a team of Account Managers while overseeing efforts to support the full sales cycle. This role includes leadership, performance coaching, training, strategic planning, expert product knowledge and the ability to make valuable contributions. You must have experience leading client services, sales planning, account management or teams with similar sales support responsibilities. Strong people skills and the ability to work across multiple teams and functions is a necessity. You will be a reliable and crucial team member with comprehensive platform knowledge who can anticipate client and sales team needs. Above all, your work will impact the way the world experiences music

What You'll Do
- Directly manage a team of account managers to support and drive revenue
- Work closely with Sales Leadership to contribute to the delivery of country growth strategies
- Be an expert on all responsibilities, processes and tools of the Account Management role and a demonstrated leader of the team
- Provide team guidance and coaching while delivering tailored solutions to client requests
- Partner with Sales for Account Planning, Retention Analysis, QBRs and JBP service delivery
- Maintain and approve policy exception requests relating to SLAs, Pricing, Makegoods and more
- Conduct regular status meetings with cross-functional teams to maintain alignment that supports the business
- Oversee completion of AM team recurring tasks including pipeline hygiene, campaign pacing, production tracking and measurement outcomes
- Assess staffing needs and lead the interviewing, hiring and onboarding of talent
- Contribute and lead International initiatives that impact the global AM community including trainings for the team inclusive of role-specific, soft-skills, procedural and developmental trainings
- Provide bi-annual development talks to your team
- Review and approve administrative tasks for each individual on your team

Who You Are
- 5+ years of people management experience, with 8+ years of experience working in the digital media landscape
- A reputation being an individual that provides world-class customer service with an attention to detail
- You have the ability to gracefully translate client requests for internal cross-functional teams
- Ability to find solutions for clients while improving internal processes
- You hold strong relationships with internal and external partner teams
- You are an effective listener and transparent communicator
- Passionate about identifying and developing excellent customer service skills in others
- You think creatively, looking for ways to solve problems and play the long game
- You use data to make decisions and know how to run proactive initiatives
- You have lead teams with a clear vision with proven experience of collaboration across diverse teams with the ability to embed change
- You have experience working within CRMs, OMSs, ad servers and other digital media tech systems, and are experienced in tools like Excel and Powerpoint

Where You'll Be
- This position will be based in our Milan office

Our global benefits
- Extensive learning opportunities, through our dedicated team, GreenHouse.
- Flexible share incentives letting you choose how you share in our success.
- Global parental leave, six months off - fully paid - for all new parents.
- All The Feels, our employee assistance program and self-care hub.
- Flexible public holidays, swap days off according to your values and beliefs.

Learn about life at Spotify
- Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our