Customer Service Agent

4 giorni fa

Roma, Italia MSX INTERNATIONAL A tempo pieno

**Customer Service Agent**

**40 hours per week, Monday-Friday**

**Rome, hybrid**

**Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you**

MSX is looking for a proactive and enthusiastic Customer Service Agent to join our team in Rome.

**The Role**

As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be:

- Answering customers complaint
- Ensuring customer satisfaction and manage follow-ups
- Optimize follow-up processes to improve customer satisfaction

**About you**

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Customer Service Agent has the following skills:

- Computer literacy, especially MS Office
- Intermediate level of English
- Previous experience in contact with customers is considered a huge plus
- Great problem-solving and communication skills
- Experience of planning complex schedules of activities

**What’s in it for you?**

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

- Competitive salary
- Company laptop and phone
- Internal parking

**Working pattern**:

- 40 hours per week
- Monday - Friday
- Rome - hybrid

**ONLY ADD IT TO OUR CAREER SITE**:
**About MSX**:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Mission**

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

**The MSXI Vision**

To enhance every journey in the world of mobility

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