Shift Lead Specialist

1 giorno fa

Provincia di Bergamo Lombardia, Italia Patrianna A tempo pieno

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.

**Shift Lead Specialist Role Overview**
As a Shift Lead Specialist, you will be instrumental in managing daily operations, particularly during peak hours. Your focus will be on maintaining high levels of customer satisfaction, managing resources effectively, and ensuring smooth shift transitions.

**Areas of Responsibility**:

- Oversee day-to-day operations during assigned shifts, ensuring tasks are completed efficiently and on schedule.
- Manage resource allocation, balancing workloads to meet demand and optimize productivity.
- Address operational issues promptly, escalating to relevant departments or channels as needed, maintaining contact with all involved departments
- Supervise and direct team members, providing clear instructions and support during the shift.
- Guide and mentor new and existing team members, ensuring they adhere to company policies and procedures.
- Monitor team performance, providing real-time feedback to direct manager to enhance productivity and service quality.
- Ensure timely and professional resolution of customer inquiries and complaints.
- Maintain compliance with safety guidelines, legal regulations, and company policies during the shift.
- Compile shift reports, documenting key activities, incidents, and performance metrics.
- Manage social media and other profile sites (TrustPilot, Reddit, etc) to ensure correct and complete handling of customer requests and complaints
- Act as the primary point of contact between upper management and staff, facilitating effective communication.

**Experience**:

- Proven experience in shift management or customer support leadership, ideally
in the iGaming sector.
- Expertise in shift resource allocation, workload balancing, and contingency
staffing.
- Strong analytical and reporting capabilities.
- Excellent problem-solving skills and the ability to make quick, informed
decisions.
- Effective communication skills, with experience in managing complaints and
enhancing customer satisfaction.
- Familiarity with customer support tools and software.
- Ability to thrive in a dynamic, fast-paced environment.

  • Outbound Calls Lead Generation Specialist

    1 giorno fa

    Provincia di Bergamo, Lombardia, Italia Rounds A tempo pieno

    **Outbound Calls Apps Acquisition Lead Generation** **Remote, Part-Time** **WHO ARE WE?** **THE ROLE** As a lead generation specialist within our acquisitions team, your role goes beyond more research and initial contact with potential app sellers by outbound calling. You'll be the primary point of contact, responsible for guiding and supporting app...

  • Senior Regulatory Lead

    4 settimane fa

    Lombardia, Italia Senior Regulatory Specialist A tempo pieno

    Un'azienda specializzata in imballaggi in Lombardia cerca un Senior Regulatory Specialist. La figura selezionata sarà responsabile di mantenere l’azienda aggiornata sulle tematiche legislative legate all'imballaggio, garantire la conformità della documentazione richiesta dai clienti, e supportare le funzioni tecniche e commerciali. È richiesta una...

  • Growth & Ads Specialist – Lead Funnels & KPI Optimizer

    4 settimane fa

    Lombardia, Italia Cerva 16 - Nutrition And Anti-aging Center A tempo pieno

    Un centro di nutrizione e medicina estetica cerca un Marketing & Growth Specialist con esperienza in Meta Ads e Google Ads. Il ruolo prevede la supervisione di campagne pubblicitarie, analisi delle performance e coordinamento di fornitori esterni. Sono richieste competenze nella gestione di funnel di lead generation e una forte attitudine collaborativa. Si...

  • Growth & Ads Specialist per Lead Gen & Funnels

    4 settimane fa

    Provincia di Roma, Italia Cerva 16 - Nutrition And Anti-aging Center A tempo pieno

    Un centro specializzato in nutrizione e medicina estetica cerca un Marketing & Growth Specialist per gestire Meta Ads e Google Ads. Il candidato ideale ha esperienza nell'ottimizzazione di campagne e nella generazione di lead, e lavora a stretto contatto con la direzione per garantire coerenza strategica. È richiesto un approccio analitico e capacità...

  • B2B Digital Marketing

    3 settimane fa

    Provincia di Milano, Italia Hilti Corporation A tempo pieno

    Una azienda italiana specializzata nella meccatronica cerca un Specialista Marketing Digitale. La figura ideale possiede solide competenze in comunicazione e lead generation in contesti B2B. Il lavoro include l'ottimizzazione delle campagne digitali e la collaborazione con il team vendite. È richiesta una laurea in Digital Marketing e almeno 4 anni di...

  • EU Marketing Specialist: Events, Content

    3 settimane fa

    Lombardia, Italia Vontier A tempo pieno

    A leading global technology company is seeking a Marketing Specialist to lead impactful marketing initiatives across Europe. You will collaborate on strategic planning, create compelling marketing content, and manage event execution. The ideal candidate should be fluent in English and Italian, with experience in event planning and marketing communications....

  • Digital Marketing

    1 giorno fa

    Provincia di Monza e della Brianza, Lombardia, Italia Mentor & Faber Srl A tempo pieno

    Settore: Edilizia Fascia dipendenti: 150-200 Località: MB **Posizione**: Per azienda cliente, attiva nel settore Construction, ricerchiamo un* **Digital Marketing & Lead Specialist**, che si occuperà della gestione di tutto ciò che riguarda la comunicazione sui canali digitali. A riporto del Strategy&Marketing Director, nello specifico, si occuperà...

  • Lead Specialist

    3 settimane fa

    Provincia di Bari, Italia SENEC Italia A tempo pieno

    Vuoi giocare un ruolo chiave nella transizione energetica e desideri contribuire al successo di una delle aziende più innovative del settore? Vuoi far parte di una realtà giovane e dinamica che sta crescendo rapidamente in un mercato in espansione? Hai interesse ad essere protagonista nell'economia green e sostenibile? Unisciti a SENEC, azienda leader nel...

  • Graduate Area/shift Manager

    2 settimane fa

    Provincia di Trapani, Sicilia, Italia Amazon Italia Transport Srl A tempo pieno

    You obtained or are working towards a Bachelor’s Degree. - You are flexible to relocate for the position if needed. - You are willing to work in non-traditional shift pattern which may include nights and weekends. - You speak fluent Italian and English. Job summary Would you like to work as part of an innovative, fast-paced, and motivated team? Are you...

  • Area Manager

    3 giorni fa

    Provincia di Bergamo, Lombardia, Italia Amazon Italia Transport Srl A tempo pieno

    Promote a culture of safety and wellbeing - Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts - Support and lead a team and handle administrative work alongside building and supporting a strong team culture - Analyse performance and suggest process...