Ticketing Operations Cluster Coordinator

Take the chance to work for the Organization in charge of **delivering one of the biggest and most prestigious events in sport field** Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history

**BREAK THE ICE**

**Fondazione Milano Cortina 2026** is the Organizing Committee for the Olympic and Paralympic Winter Games of 2026, carrying on the organization, promotion and communication of the sporting and cultural events related to the next Winter Games.

We are driven by the following values**: respect, determination, legacy, engagement and sustainability.**

Milano Cortina 2026 will be the first large-scale Olympics in history: 13 Olympic venues, 21 provincial capitals, 2,300 municipalities directly involved, over an area of 22,000 square km.

The Milano Cortina 2026 Organizing Committee has been established in 2019 with the purpose of organizing Olympic and Paralympic Games in compliance with the Host City Contract signed jointly by the International Olympic Committee (IOC), the two cities of Milano and Cortina and the Italian National Olympic Committee (CONI).

Furthermore, the Italian Paralympic Committee, the Regions of Lombardy and Veneto, as well as the Autonomous Provinces of Trento and Bolzano/Bozen are all partners in this major national-level project, with the support of the Italian Government.

**Position**:
We are looking for a highly motivated **Ticketing Operations Cluster Coordinator** to support the Ticketing Operations Manager in defining, preparing, and implementing the operational plan for the Games. The role involves setting up and managing Ticket/Resolution offices across various sites in the assigned mountain area, ensuring an efficient organization and maximizing ticket sales to achieve full stadium occupancy goals.

**Key Responsibilities**:

- Establish and maintain effective communication with the Ticketing Operations Core Team at MC26 Headquarters, as well as with operational teams from different venues and sports federations in the assigned area.
- Collaborate with the Local Ticketing Service Provider (TSP) Eventim/TicketOne and other stakeholders to ensure smooth operations both in the pre-Games phase and during the Games.
- Develop, implement, and enforce Ticketing Operations protocols, including policies, procedures, contingency plans, and quality assurance processes.
- Monitor ticketing venue operational requirements, ensuring compliance with the Event Venue Management Operational Plan.
- Support MC26 commercial and marketing teams by facilitating introductions and meetings with local stakeholders.
- Ensure that all ticketing-related logistics, venue setup, and operational activities remain on schedule, within budget, and meet high-performance standards across all cluster venues.
- Oversee ticketing operations during the Games, providing first-line support to TSP ticket office staff when needed.

**Requirements**:

- Proven experience in managing ticketing operations for major sports events.
- Strong knowledge of stadium-based ticketing systems, including e-ticket/mobile app solutions, seating flexibility management, IT Access Control Management, and MS Office tools.
- Experience in event staff organization, training, and management.
- Ability to proactively liaise with venue owners, local authorities, and key regional sports clubs.
- Strong adaptability, flexibility, and problem-solving skills, even under pressure.
- Diplomatic behavior and the ability to enforce policies and procedures in challenging situations.
- Bachelor's degree (or equivalent) in Operations Management, Marketing, Sports Business Administration, or a related field.
- Fluency in Italian and English; German proficiency is a plus.

**Other information**:
Fondazione Milano Cortina 2026 is committed in building an inclusive and diversified working environment, striving to guarantee equal opportunities for all workers (L.903/77) and promote the integration into its workforce of persons with disabilities (L.68/99).