Dservice - Technical Support - Italy

1 settimana fa

Mestrino, Italia Dab Pumps Spa A tempo pieno

**About DAB**

At DAB we are a **global**community of 1700 **people**. Our mission is to provide technological and sustainable **solutions**to handle water, which make us part of a needed change for our **future**. Our people culture is shaped by distributed leadership, embracing dynamic principles that promote an open and collaborative workplace where everyone can thrive and bring their best selves.

Are you ready to **grow with us**?

**POSITION** - **DService - Technical Support - Italy**

We are looking for a curious and analytical person, proactive and result-oriented, to join our **Technical Customer Service ? Italy.**

**What you will do**:
- Provides After-Sales support to the region
- Provides Commissioning and Product Setup support to the region
- Provides Spare Parts selection support to the region, thanks to the Company specific support & selection tool;
- Selects and provides available Technical Documentation or Product Details to the region, thanks to the Company specific support & selection tool;
- Addresses Customers needing Sales support to the correct Sales Representative;
- Addresses Customers needing on-field and repair support to the correct Service Partner (CAT) in the region
- Provides pre-sales information about benchmark and product selection
- Escalate any unknown product issues or technical problem to second level
- Product Failure rate monitoring

**WHO you are**:
- Technical background, with professional knowledge and skills on Electronics, Mechanics, Mechatronics.
- Good relational skills
- Strong customer oriented approach
- Problem solving
- Availability for short trips in Italy and abroad
- English written and spoken at good level,
- Knowledge of Spanish will be consider a plus

**What you will find ?**_A place where you can grow_
- ** Flexible**working practices **in a dynamic**workplace;
- Distributed **leadership**encouraging a ?can do? attitude;
- ** Global and multicultural environment;**:

- ** Continuous learning**approach;
- ** International cross-functional teams**

**Equal Employment Opportunity**

We promote and support an inclusive culture, encouraging workforce diversity. We value at all qualified applicants without any form of discrimination, such as race, religion, sexual orientation, gender identity. Those aspects strengthen our competitive advantage by fueling innovation in a work environment where people can thrive and grow.

**Target Hiring Range**

DAB pay ranges **for**a job **are based**on the location specific market of similar jobs, according to **third-parties**salary benchmark surveys. Individual salary within that range, could vary for several reasons, including skills, capabilities, experience

Ruolo: Customer Service

Tipo di occupazione: Contratto a tempo indeterminato

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