Key Account Manager

1 settimana fa

Milan, Italia Smiths Group A tempo pieno

Location: EMEA, Italy, Muggio- Ref: JOHNCRANEEMEA01696- Division: John Crane- Job Function: Sales**Job Description**:
The key account manager is responsible for handling the most important client accounts of John Crane. These accounts realized the highest percentage of company income, and the key account manager must build and maintain a strong relationship with them.

The role holder will be the main point of contact for the assigned key customers. He/she has to anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.

The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

This is a hybrid role with visits to our offices in Muggiò (MB) expected at least 3 times per week.

Duties & Responsibilities
- Developing a solid and trusting relationship between major key clients and company
- Resolving key client issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients and internal teams
- Managing account team assigned to each client
- Strategic planning to improve client results
- Negotiating contracts with the client and establishing a timeline of performance
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analysing client data to provide customer relationship management
- Expanding relationships and bringing in new clients

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual
- Previous work experience in sales, management, key account management, or client management experience
- In-depth understanding of the company’s key clients and their position in the industry (Mainly pharmaceutical, chemical, and Oil&Gas)
- Goal-oriented, organized team player, eager to expand the company with new sales, clients, and territories
- Strong negotiation skills, with the ability follow through on client contracts
- Ability to multitask and manage more than one client.
- Proven results in delivering client solutions and meeting sales goals
- Able to analyse data and sales statistics and translate results into better solutions
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
- Fluent Italian & English

About Smiths

About John Crane

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