Key Account Manager

**Company Description**:
International SOS is the world’s leading medical and security services company with over 10,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting the patient first and this is still true today.

Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients in whatever situation they may be facing; we assess, advise and assist from a medical, security and logístical perspective to help safeguard the workforce internationally through providing invaluable local knowledge and expertise on a global scale.

We are on a mission to save and protect lives of our clients, wherever they are in the world. If you enjoy working in an international environment with passionate people and aim to have job with a lasting positive impact on the life of hundreds of thousands people around the world, we are the right company for you

**PLEASE SEND YOUR CV IN ENGLISH**

International SOS is looking for a Key Account Manager to join the sales team in Milan. The Key Account Manager is responsible for building loyalty and trust within a Strategic client portfolio, culminating with an increase in both product penetration and revenue growth.

This means providing a robust account management support, oversight of customer satisfaction as well as cross selling and up selling Intl.SOS solutions and services (generating proposals, pricing and contract negotiation) across all intl.SOS medical and security service lines.

Finally, the Key Azccount Manager will need to build internal network and effectively work with Health & Security Operation teams, Billing, Commercial & Legal Desk and IT teams to develop and maintain strong working relationships to support the efficient and effective management of clients.
**Key responsibilities**
- Establish a structured account management approach with your clients, define and Implement clients’ account management strategies.
- Direct management of a designated set of existing accounts (multinational corporations, large organizations with global footprint).
- Monitor International SOS’ level of service quality in the provision of medical and security solutions to the designated client base.
- Ensure the management of the renewal cycle of your clients in an accurate and timely manner.
- Provide continued support to client’s management team and ensure consistent service delivery.
- Provide education to designated clients’ management teams on the programs specifics through face to face meetings, telephone calls or virtually including when relevant:
**Qualification**:
Educated to Bachelor/Master level, you have a minimum of 5 years’ experience in b2b sales of complex services.
You have experience in Consultative selling which include targeted relationship and value selling methodology
You are Client focused and are able to establish strong relationships, create an internal and external network to maintain and grow base portfolio
You are a Strong individual who can work autonomously and within a team to deliver results
You have excellent numeric, written, oral communication and presentation skills
You speak English and Italian fluently
You have experience in working in a multi-lingual, multi-cultural environment where collaboration is the norm

**Additional Information**:
Our commitment to Diversity & Inclusion
Our company brings together remarkable people and enables them to be themselves. At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity and development.
We celebrate diversity on a global scale. We encourage every colleague to bring their personal best by creating an atmosphere of inclusion and equal support. Our success is the result of diverse ideas, skills and cross-cultural understanding.
Welcome to International SOS, your world of opportunity