Case Manager Cell Therapy

For Current Kite Pharma Employees and Contractors: Please log onto your Internal Career Site At Kite we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals. **Job Description**: Kite, a Gilead Company, is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is currently adding additional talent as it focuses on providing maximum access to patients with unmet needs. Responsibilities (include but are not limited to): - Manages patient cases from site identification and patient referral through to CAR-T infusion and post infusion activities. - Answers incoming hotline calls from patients, facilities, and Kite Pharma Account Team members. - Demonstrates exemplary customer service to internal and external customers at all times. - Aspires to exceed customer timeline commitments and productivity expectations. - Acts as the interface between the Kite Pharma Account and Quality teams regarding site identification, approval, and scheduling training. - Acts as the functional expert for the Kite Konnect Hospital Portal within the Kite office based and field teams - Facilitates Zoom technology to virtually connect to center for Account Team’s site visit and occasionally is involved in site visits as well - Attends and assists with virtual/in presence site visit training as requested by Operations Program Management. - Supports all activities within the Patient Identification to Leukapheresis processes; Receipt of Leukapheresis Material to Infusion processes; and the Post Infusion processes. - Notifies addresses and solves process issues and/or customer complaints and responds in a timely manner. - Willing to travel to attend different operational and team building meetings with other Countries’ Case Managers **Requirements**: - Has worked in a role involving precise verbal and written communication related to therapies, devices, medicines, patient care or safety - Has worked in environments that includes call-center-like settings - Experience in the pharmaceutical industry is a must, communication experience with physicians, nurses and other hospital stakeholders - Strong attention to detail and rigorous data accuracy - Diligent, reliable and willing to ask for help from others - Excellent planning, organizing and time management - Fluent in English (verbal and written) - Follows procedures and understands their role in operating a high-quality process - Makes process improvement suggestions and is always looking to align and optimize - Demonstrated initiative, willingness to do what it takes in support of the customer - Ability to successfully work and collaborate across multiple teams and functions - Experience of using complex IT systems or IT portals in the fields of supply chain management, customer service, procurement is preferred - Demonstrate initiative and a willingness to work hands-on and with a sense of urgency, in a fast-paced rapidly changing environment - Working knowledge of regulatory and compliance - Strong in all our values: integrity, inclusion, teamwork, accountability, and excellence. - Graduate-level degree is preferred, preferably in science, communications, or counseling Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit Equal Employment Opportunity (EEO) It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical c