Director of Sales

Mandarin Oriental, Milan is looking for a Director of Sales to join our Sales team.

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Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About The Job
Based at the Mandarin Oriental, Milan within the Sales Department in Milan, the Director of Sales is responsible for developing and executing the hotel’s sales strategy, driving revenue growth through market positioning, client relationships, and partnership development in alignment with Mandarin Oriental standards. The Director of Sales reports to the General Manager.

As Director of Sales, you will be responsible for the following duties

To develop and execute the hotel’s commercial sales strategy in line with Mandarin Oriental standards and brand positioning

To oversee all sales activities across assigned markets, ensuring optimal coverage and performance

To manage key and prospect accounts, driving revenue growth across all segments

To forecast revenue across all streams and monitor team performance against targets

To achieve annual revenue goals in line with the approved budget

To establish and implement strategic actions based on market segmentation and business needs

To provide strategic direction on pricing, inventory, and distribution in alignment with brand guidelines

To manage and control sales expenditure, ensuring alignment with budget through regular forecasting

To maintain strong awareness of competitor activities and market trends

To build and maintain strong client relationships through participation in trade shows, events, and sales missions

To ensure timely and professional response to all sales enquiries and leads

To conduct site inspections in line with company standards

To lead, coach, and develop the Sales team, including performance management and succession planning

To conduct regular team meetings and one-to-one sessions to monitor performance and support development

To manage recruitment processes and design training initiatives to enhance team capabilities

To ensure exceptional customer service, supporting client satisfaction before and during their stay or event

To collaborate with other departments to ensure seamless guest experiences

To participate in corporate initiatives, including branded calls and incentive programmes

To carry out any additional duties as required to support business objectives

As Director Of Sales, We Expect From You

To demonstrate 8-10 years of experience within Sales and Banqueting in a luxury hotel environment, including a minimum of 3 years in a leadership role

To communicate effectively in both English and Italian, written and verbal

To hold a degree or equivalent qualification in Hospitality, Hotel, or Business Management

To exhibit strong commercial acumen, including negotiation, client relationship management, and revenue generation

To demonstrate advanced proficiency in Microsoft Office and relevant systems

To possess strong organisational skills and the ability to operate in a dynamic, fast-paced environment

To demonstrate resilience and the ability to perform effectively under pressure

To maintain an established network of industry connections

To be flexible and available for interna