Italian-Speaking Customer Support Specialist | Relocate To Portugal
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You will move to Lisbon or Porto, in Portugal, as part of the role, with an excellent relocation package.
Key Responsibilities
Handle incoming customer inquiries via phone, email, and chat Deliver high-quality customer support for:DeliveriesWarrantiesRefundsOrder-related questionsProvide inbound sales support by promoting products and identifying opportunities to increase customer valueManage customer orders and requests, ensuring all information is accurately recorded in CRM systemsProactively update customers on case progress and resolutions to maximize satisfaction Resolve customer issues efficiently while meeting established Service Level Agreements (SLAs) Collaborate with internal teams to deliver a seamless customer experience Contribute to quarterly sales targets while maintaining outstanding service qualityYour QualificationsWe're looking for someone who has: Native or fluent Italian (C1–C2 level) Good command of English Excellent communication and interpersonal skills A customer-focused and solution-oriented mindset Strong problem-solving abilities and the capacity to perform under pressure Empathy, patience, and professionalism when handling customer concerns Strong attention to detail and excellent follow-up skills Confidence using multiple systems, tools, and CRM platforms Previous customer service experience (preferred) Previous sales experience (a plus, but not required) Ability to multitask in a fast-paced environmentWhat xbvzest
We Offer
LocationOn-site position in Lisbon or Porto, PortugalPermanent accommodation as part of your package, and flight cost reimbursementBenefits & Career Growth Paid training and structured onboarding Multicultural workplace with colleagues from 89+ nationalities Dynamic, youthful company culture with genuine career development opportunities International work environment supporting leading global brands in:TechnologyE-commerceTelecommunicationsFinancial Services Dedicated support from Workster throughout the recruitment process
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