Omnichannel Operations Account Omnichannel Operations Account

5 giorni fa

Milano, Lombardia, Italia OTB Spa A tempo pieno 40.000 € - 80.000 € all'ano

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

ABOUT THE ROLE

There is a new opportunity to join our E-commerce team as an Omnichannel & Operations Account.
The role will play a key part in supporting and optimizing Jil Sander's e-commerce and omnichannel activities across direct and indirect channels.
Working closely with internal teams and external partners, this position ensures operational excellence, efficiency, and the highest level of customer experience across all digital touchpoints.

KEY RESPONSIBILITIES:

- Manage daily operations for both direct and indirect e-commerce channels, ensuring smooth and timely order flow and coordination with internal and external stakeholders.

- Oversee Customer Care activities, including relationship and performance monitoring of the external agency, defining and tracking performance challenges, managing and planning costs, and ensuring issue resolution in line with brand standards.

- Supervise digital projects in partnership with providers, identifying and implementing website experience improvements that enhance the online customer journey.

- Conduct market research to identify potential packaging suppliers, manage sample requests, and monitor costs and orders for e-commerce and boutique stock points, ensuring alignment with brand aesthetics and sustainability goals.

- Prepare, maintain, and update e-commerce operational guidelines to ensure consistent processes and best practices across all markets.

- Provide operational support for omnichannel systems including preparation of training materials for retail and customer service teams.

- Monitor store order processes and report store KPIs linked to marketplace and omnichannel performance.

- Conduct regular visits to central warehouses to verify workflow efficiency, order quality, and operational standards.

- Monitor backlog orders across all digital channels (website, marketplaces, omnichannel retail) and identify opportunities for process improvement.

REQUIREMENTS & QUALIFICATIONS

- Degree in Business, Economics, Data Science, Supply Chain, or related fields.

- Minimum 2 years of experience in e-commerce operations within an international and fast-paced environment.

- Strong organizational and analytical skills, with a data-driven approach and problem-solving mindset.

- Proactive and collaborative, able to build strong relationships with internal teams and external partners.

- Good understanding of e-commerce platforms and tools (SFCC, PSP, OMS, WMS, ERP, Adobe Analytics).

- Excellent written and verbal communication skills in English.

- Passion for the fashion and luxury industry is a plus.

#JS

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