Customer Success Manager

1 settimana fa

Milano, Lombardia, Italia Scout Global A tempo pieno 45.000 € - 70.000 € all'ano


Customer Success Manager (English & Spanish speaking)

Location:
Milan, Italy (Remote / Hybrid Options)

Industry:
Cybersecurity / SaaS

Language Requirement:
Fluency in English & Spanish required (Italian or Portuguese a plus)

Our client — a
global cybersecurity innovator
— is expanding rapidly and looking for a passionate
Customer Success Manager
to join their international team.

In this role, you'll be the trusted advisor for key enterprise accounts, ensuring customers achieve measurable success, see ongoing value from the product, and remain long-term advocates. You'll work cross-functionally with sales, product, and technical teams to drive adoption, satisfaction, and retention.

If you're proactive, people-oriented, and thrive in fast-moving environments, this is an opportunity to grow your career with a company shaping the future of cybersecurity.


What You'll Do

  • Build and manage a portfolio of key customer accounts
  • Own the
    customer lifecycle
    — from onboarding to renewal — ensuring a seamless, value-driven experience.
  • Drive
    customer adoption and retention
    , delivering measurable business outcomes.
  • Create and execute
    customer success plans
    to minimize churn and boost satisfaction.
  • Serve as a
    trusted advisor
    and key point of contact for all post-sales relationships.
  • Analyze customer data and trends to improve engagement, communication, and product use.
  • Partner with internal teams to ensure customer feedback drives
    product development
    .
  • Deliver product demos, training sessions, and quarterly business reviews.
  • Champion the customer voice across the organization — be their advocate and ally.


What You'll Bring

  • 1–2 years of experience in
    Customer Success, Technical Account Management, or Customer Support
    , ideally within a SaaS or cybersecurity environment.
  • Fluency in English and Spanish
    (written and spoken).
  • Ability to
    onboard, retain, and grow
    customer accounts.
  • Strong technical aptitude — confident presenting solutions, conducting demos, and troubleshooting basic issues.
  • Excellent organizational and communication skills, with experience maintaining accurate account notes and success plans.
  • Customer-centric mindset with a proactive, problem-solving approach.
  • Team player who collaborates effectively across sales, support, and product functions.
  • Self-driven, accountable, and adaptable in a fast-changing environment.

Why Join

  • Work for a
    global cybersecurity leader
    with cutting-edge technology and high-profile customers.
  • Be part of a collaborative, multilingual team that values innovation and growth.
  • Competitive salary, benefits, and opportunities for international career development.

  • Customer success/support manager

    6 giorni fa

    Milano, Lombardia, Italia OnlyTopTalent A tempo pieno 35.000 € - 50.000 € all'ano

    ExpHire is looking for a brilliant Customer Success and Support Manager for one of its clients, with relevant experience in a startup SAAS environment.Our client is a rapidly growing startup backed by venture capital funding, with an annual recurring revenue (ARR) of over $1 million. Their SaaS solution helps individuals and businesses organize their time...

  • Customer Success Manager

    4 giorni fa

    Milano, Lombardia, Italia Formalize A tempo pieno 45.000 € - 70.000 € all'ano

    About the Role & TeamAs a Customer Success Manager at Formalize, you'll guide customers through the post-onboarding journey, driving measurable outcomes and long-term value from the platform. Your mission is to maximize adoption, deliver tangible results, and build lasting customer partnerships.You'll ensure a smooth handover from implementation, aligning on...

  • Customer Success Manager

    3 giorni fa

    Milano, Lombardia, Italia Formalize A tempo pieno 45.000 € - 70.000 € all'ano

    About the Role & TeamAs a Customer Success Manager at Formalize, you'll guide customers through the post-onboarding journey, driving measurable outcomes and long-term value from the platform. Your mission is to maximize adoption, deliver tangible results, and build lasting customer partnerships.You'll ensure a smooth handover from implementation, aligning on...

  • Customer Success Manager

    2 settimane fa

    Milano, Lombardia, Italia Cardo AI A tempo pieno 50.000 € - 80.000 € all'ano

    DescriptionAbout Cardo AIAt Cardo AI, we've been on a mission since 2018 to make Private Credit and Asset-Based Finance (ABF) markets more accessible and efficient. Today, with over $40 billion in assets under technology, our platform empowers banks, trustees, and investors to accelerate growth through smarter strategies, faster transactions, and...

  • Customer Success Manager

    2 settimane fa

    Milano, Lombardia, Italia Skillvue A tempo pieno 40.000 € - 80.000 € all'ano

    Who We AreWe are a fast-growing HR tech startup in Italy. Skillvue is a Skill AI Assessment platform (SaaS) to hire top-skilled candidates and measure employee skill, culture, and leadership at scale to upskill and grow the workforce by leveraging AI. In today's evolving labour market, skills have become the top priority for HR departments, and their...

  • Customer Success Manager

    5 giorni fa

    Milano, Lombardia, Italia Mollie A tempo pieno 60.000 € - 120.000 € all'ano

    Build with usBusinesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real...

  • Customer Success Manager

    6 giorni fa

    Milano, Lombardia, Italia Mollie B.V. A tempo pieno 50.000 € - 80.000 € all'ano

    Build with usBusinesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real...

  • Senior Customer Success Manager

    1 giorno fa

    Milano, Lombardia, Italia Adobe A tempo pieno 80.000 € - 120.000 € all'ano

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Customer Success Manager Italian speaking

    2 settimane fa

    Milano, Lombardia, Italia SoSafe A tempo pieno 40.000 € - 80.000 € all'ano

    SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by we invite you to be part of the...

  • Customer Success Manager

    2 settimane fa

    Milano, Lombardia, Italia N2JSoft A tempo pieno 30.000 € - 50.000 € all'ano

    Description de l'offre d'emploi Chi siamoN2JSoft è una Fintech SaaS B2B specializzata nell'expense management. Con oltre clienti, 1 milione di utenti in 92 Paesi e una forte presenza nel mercato francese, siamo tra i leader del settore.Il nostro team mette sempre la persona al centro e condivide un obiettivo ambizioso: diventare il leader europeo nella...