Customer Service Specialist

11 ore fa

Latina Italy Haupt Pharma Latina A tempo pieno
Customer Service Specialist
for the site Borgo San Michele LT, Italy

Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Latina is a leading centre of excellence in sterile liquid production, with a strategic investment plan to become one of Europe's foremost hubs.

Your key responsibilities
  • Prepare data to support periodic call with the customers
  • Update Report of Customer Service and KPIs
  • Coordinate inner cross-functional meetings as part of the "Communication Improvement" project to identify and manage criticalities affecting the supply
  • Coordinate the implementation of Products Line extension and products configuration Change
  • Enter the Forecast and the orders in the system (Business on-going and New Business), according to standard contract time
  • Collect Forecast (on-going and new business) to support the BUDGET and S&OP activities
  • Analyse the request and send the order confirmation within contractual terms
  • Monitor the customers' orders until the shipment and re-schedule the shipping dates in accordance with the guidelines established from the Corporate (OTD)
  • Analyse the causes in case of OTD failure and provide solutions to avoid a recurrence of the event
  • Organize the products shipment and pick-up
  • Maintain the Customer and the Product Master data
Your profile
  • University degree in Economy or Management Engineering (preferred)
  • Experience in Customer Service / Planning
  • Knowledge the of Supply Chain process
  • Knowledge of customer order management and demand analysis
  • Experience in data analysis (Excel, ERP)
  • Ability using Excel to process analysis, compare data and prepare graphics
  • Ability to prepare power point presentations
  • Fluent in English and Italian
  • APICS certification (preferred)
  • Sense of responsibility and perseverance
  • Time management and planning skills and aptitude to respect deadlines
  • Excellent listening and learning skill, with the ability to manage information
  • Analytical thinking and problem-solving skills
  • Aptitude to work in a complex environment being flexible towards people and situations
Your motivation
Are you looking for new challenges in a highly competitive environment? And you want to tackle them creatively
and on your own responsibility? Do you prefer a "get-it-done" culture and think in terms of solutions rather
than problems? What are you waiting for? We would be happy to explain our corporate benefits in a personal
conversation

If you have any questions, I - Chiara Fanasca / Human Resources - will be happy to help you:

Haupt Pharma Latina S.r.l.
• Member of the Aenova Group
• Strada Statale 156 dei Monti Lepini
• 04100 Borgo San Michele LT, Italy

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