Loss Prevention

W Rome | Marriott International
Own the rules. Power the culture. Make it unforgettable.

Own the scene. Protect the energy. Keep the flow.

At W Rome, every moment matters. We're searching for a Loss Prevention / Duty Manager who can protect the pulse of the hotel and elevate daily operations with confidence, style, and seamless coordination.

This isn't a back‑of‑house role — it's a front‑and‑center leadership position that blends operational mastery with a sharp eye for safety, a cool head under pressure, and a passion for delivering whatever guests need, whenever they need it.

You'll be the one who keeps everything moving — from guest arrivals to last‑minute challenges, from security protocols to empowering Talent across Front Office, Housekeeping, F&B, and more.

If you're all about connection, control, and commanding the experience… step into the spotlight.

The Role — Elevated For Duty Manager & Security Excellence

Own the Daily Beat (DUTY MANAGER FOCUS)

• Be the go‑to leader who ensures the hotel runs smoothly across all departments.
• Jump into operations wherever needed — clearing bottlenecks, reshaping flow, and supporting Talent with hands‑on guidance.
• Be present on the floors: lobby, F&B, corridors, Whatever/Whenever, guest floors — you run the show.
• Resolve guest challenges with speed, empathy, and the signature W attitude.
• Coordinate with FO, HSK, and F&B leaders to keep the vibe high and the service tight.
• Stand in as the key decision-maker during your shift, keeping the experience on point at all times.

Protect the Playground (LOSS PREVENTION FOCUS)

• Patrol the hotel to keep guests, Talent, and spaces safe, stylish, and fully functional.
• Lead investigations, manage incidents, and complete flawless documentation.
• Maintain compliance with W brand standards and local regulations (incl. Italian Law D.Lgs 81/08).
• Train Talent on safety culture and emergency readiness.
• Build connections with local authorities and external partners.
• Keep equipment, systems, and safety tools ready for anything.

Leadership — W Style

• Inspire confidence: Talent looks to you for stability, clarity, and direction.
• Motivate with attitude: authentic, present, and in control — never stiff.
• Spot what others miss and act before others react.
• Celebrate wins and keep the team connected.
• Support performance evaluations, coaching, and Talent development.

Guest Experience — Always Up Front

• Stand where guests are — lobby, restaurant, public spaces — leading with presence.
• Turn issues into opportunities, tension into connection, challenges into wow moments.
• Be the main link between guests and internal teams during your shift.
• Support VIP escorts, special events, and high-profile arrivals.

What You Bring

• A solid hospitality experience in hotel or cruise ships operations, with 5+ years in senior role.
• Understanding of Italian safety regulations (D.Lgs. 81/08)
• Bold leadership and emotional intelligence
• Ability to stay cool, stylish, and sharp under pressure
• Clear communication and polished interpersonal skills
• Tech-savvy enough to manage reports and systems with ease

What is in the package

• Competitive salary with Company bonus structure and yearly merit increase program.
• Free Internal Gym
• Uniform laundry
• Dedicate hotel rates for Marriott International - 30 brands and over 9.600 properties around the World.

Why You'll Love This Role

Because it's more than a job — it's where operational leadership meets lifestyle hospitality.

Where you're not just maintaining safety or running shifts — you're curating the entire W experience.

At W, you're part of a global movement that breaks rules, redefines luxury, and keeps the energy alive.

Ready to own the moment?

Bring your edge. Bring your leadership. Bring your spark.

Join us and help protect — and power — the W Rome experience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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