Concierge

5 giorni fa

Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

Four Seasons Hotel Firenze is looking for a talented Concierge to join the team for 2026 summer season

About the role
The Concierge is an integral part of the Front Office Team whose main objective is to ensure our guests are well looked after from the start. This high profile department carries a special responsibility. Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary. With local knowledge and insights the Concierge team does wonders to enhance guests experiences, making their stay that much more enjoyable. 

What you will do

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 

Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. 

Resolve customer complaints with the outmost professionalism. Promptly inform the Management team. 

Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. 

Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.  

Be knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. 

What you bring

A minimum of one year experience as Concierge and/or Front Desk experience in luxury hospitality.  

Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request. 

Attention to detail, the ability to multi task and good problem solving skills are required.  

Previous knowledge of the city of Florence.

Reading, writing and oral proficiency in the Italian and English language. A third language is a plus. 

What we offer: 

•   Competitive Salary, wages, and a comprehensive benefits package

•   Excellent Training and Development opportunities

•   Employee Discount for stays at any Four Seasons worldwide

•   Complimentary Dry Cleaning for Employee Uniforms

•   Employee Meals

•   Staff accommodation upon availability

Schedule & Hours:

Full time and seasonal contract. This position is required to work in shifts.

Successful candidates must hold legal authorization to work in Italy at the time of application.

  • Concierge

    5 giorni fa

    Florence, Toscana, Italia Four Seasons A tempo pieno

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Retreat Host

    2 giorni fa

    Florence, Toscana, Italia Jobbit A tempo pieno

    HoscoJob Title:Retreat HostLocation:Radicondoli, Tuscany, ItalyWeekly Hours:Full-time (40 hours per week)Seasonal employment (6 months)Accommodation providedRetreat Host | Luxury Yoga Retreat | Tuscany, ItalyLocanda Cugnanello, a boutique yoga retreat center nestled in the hills of Tuscany near Radicondoli, is seeking aRetreat Hostto join our hospitality...

  • Guest Home Manager

    5 giorni fa

    Florence, Toscana, Italia Grape Tours A tempo pieno

    Guest Home Manager / Brand AmbassadorCampo Sasso – Grape ToursLocation: Podere Campo Sasso, Greve in Chianti, 25 minutes from Florence center, ItalyPeriod: April 1st, 2026 – October 31st, 2026Grape Tours is looking for a Guest Home Manager / Brand Ambassador to oversee hospitality operations at Campo Sasso and deliver an exceptional guest experience in a...

  • Hotel Back

    2 settimane fa

    Florence, Toscana, Italia Relais & Châteaux A tempo pieno

    Détail de l'offreBorgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and...

  • Cameriere / Cameriera (F&B Host)

    2 settimane fa

    Florence, Toscana, Italia The Social Hub A tempo pieno

    Come reimagine hospitality with us as our new super host of our Florence locationYour Mission Should You Choose To Accept It…As our Waiter/Waitress, you'll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you're providing a flawless welcome and check in, awesome service in our...

  • Membership Host

    5 giorni fa

    Florence, Toscana, Italia The Social Hub (B Corp™) A tempo pieno

    Come reimagine hospitality with us as our new Membership host of our Florence Belfiore locationYour Mission Should You Choose To Accept It…Located in a bustling neighborhood and surrounded of local bars, restaurants & shops and a few steps from the Centre of the city, The Social Hub Belfiore operates around 549 rooms, a Boulevard with commercial...

  • Concierge

    4 giorni fa

    Florence, Italia Hosco.com A tempo pieno

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Concierge

    23 ore fa

    Florence, Italia Hosco.com A tempo pieno

    CONCIERGEIn Rocco Forte Hotels ci guidano valori forti che rispecchiano la cultura della famiglia Forte, promuoviamo l’unicità delle nostre destinazioni grazie alle personalità dei nostri collaboratori. Siamo sempre alla ricerca della qualità e ci impegniamo a regalare esperienzie indimenticabili ai nostri Ospiti. Se desideri crescere in un ambiente che...

  • Concierge Supervisor

    2 settimane fa

    Florence, Italia Castelfalfi A tempo pieno

    CASTELFALFI *****ricerca e selezionaCONCIERGE SUPERVISORUnisciti al team di Castelfalfi! Castelfalfi, situata nel cuore della Toscana, unisce storia, natura ed accoglienza autentica. Le Business Units che formano parte del progetto sono precisamente quella turistico-ricettiva nel segmento lusso, quella agricola ed infine quella di sviluppo...

  • Luxury Digital Guest Concierge

    1 giorno fa

    Florence, Italia Altro A tempo pieno

    A luxury hotel group in Florence is seeking a Digital Guest Service Agent to enhance the guest experience throughout their stay. This role involves guiding guests, processing operational needs, and addressing requests, ensuring a memorable visit. Ideal candidates should have a high school diploma and a strong commitment to professionalism. Full-time position...

  • Luxury Beauty Client Concierge

    1 settimana fa

    Florence, Italia Officina Profumo-Farmaceutica di Santa Maria Novella A tempo pieno

    A luxury beauty retailer in Florence seeks a Client Advisor to deliver exceptional customer experiences and meet sales goals. The role requires strong communication skills, familiarity with beauty industry trends, and the ability to work flexibly. Candidates should have 2-3 years of sales experience and proficiency in English. Join a team that values...

  • Bellboy

    2 settimane fa

    Florence, Italia Castelfalfi A tempo pieno

    CASTELFALFI *****ricerca e selezionaBellboyUnisciti al team di Castelfalfi! Castelfalfi, situata nel cuore della Toscana, unisce storia, natura ed accoglienza autentica. Le Business Units che formano parte del progetto sono precisamente quella turistico-ricettiva nel segmento lusso, quella agricola ed infine quella di sviluppo abitativo-residenziale. Al...

  • Bellboy

    2 settimane fa

    Florence, Italia Castelfalfi A tempo pieno

    CASTELFALFI *****ricerca e selezionaBellboyUnisciti al team di Castelfalfi!Castelfalfi, situata nel cuore della Toscana, unisce storia, natura ed accoglienza autentica.Le Business Units che formano parte del progetto sono precisamente quella turistico-ricettiva nel segmento lusso, quella agricola ed infine quella di sviluppo abitativo-residenziale.Al centro...

  • Luxury Hotel Entrance Host

    5 giorni fa

    Florence, Italia Altro A tempo pieno

    Una prestigiosa struttura ricettiva cerca un Door Keeper per monitorare gli accessi e garantire un'accoglienza professionale. Si richiede esperienza di almeno 2 anni in hotel di lusso e una buona conoscenza delle lingue italiana e inglese. L'inserimento avverrà con un contratto a tempo determinato di 7 mesi, con una formazione continua e una mensa...

  • Portiere Notturno

    21 ore fa

    Florence, Italia Hosco.com A tempo pieno

    Quale sarà la tua missione? In qualità di Portiere Notturno sarai responsabile dell’accoglienza dell’hotel durante le ore notturne e garantirai la qualità dei servizi offerti agli ospiti.Cosa dovrai fare? Far quadrare la contabilità del turno di giorno.Gestire l’attività di reception e occuparti del check-in e del check-out degli...

  • Lux Front Office Agent

    1 settimana fa

    Florence, Italia Baglioni Hotels & Resorts A tempo pieno

    Un prestigioso hotel 5 stelle situato a Firenze cerca un/una Front Office Agent. La figura selezionata sarà il primo punto di contatto per gli ospiti, fornendo un'accoglienza calorosa e un servizio di alta qualità. È richiesta un'esperienza di almeno 2 anni, ottime capacità relazionali e conoscenza fluente dell'inglese. Familiarità con sistemi...